EMMANUEL CUSTADO

• Identify and target potential clients through market research, networking, and lead generation activities.
• Proficiency in using Hubspot, ChatGPT, Zoom info, LinkedIn Sales Navigator, Apollo, RocketReach, Lusha.
• Client meeting, discovery call and constant follow up through calls and emails.
• Build and maintain strong relationships with key decision-makers, C-levels, and stakeholders in target companies
• Understand client needs and requirements, and develop customized outsourcing solutions to meet their specific business objectives
• Prepare and deliver compelling sales presentations, sample of job description, proposals, MSA and contract negotiations to secure new business deals.
• Collaborate with internal teams, including operations, finance, and legal, to ensure smooth project implementation and client satisfaction
• Stay updated on industry trends, competitor activities, and market dynamics to identify new business opportunities and stay ahead of the competition
• Meet or exceed sales targets, revenue goals, and other performance metrics set by the company
• Directly reporting to Chief Sales Officer to provide regular reports and updates on sales activities, pipeline, and forecasts to the management team.

• Research and identify potential clients, markets, and partnerships.
• Actively prospect and generate leads through networking and attending industry events.
• Develop and maintain a robust pipeline of opportunities.
• Build and nurture relationships with new and existing clients.
• Understand client needs, objectives, and challenges to provide tailored solutions.
• Serve as the primary point of contact for client inquiries and requests.
• Prepare and deliver compelling sales presentations and proposals
• Collaborate with the design team to develop creative solutions aligned with client requirements.
• Collaborate with internal teams, including design, marketing, to ensure seamless project execution and client satisfaction.

• Check if it's already serviceable by NBN
• Submission of NBN orders: New, Transfer, Interim Churn, Transition, Port
• Migrate PSTN to NBN technology
• Process PSTN and DSL orders: New, Churn
• Submission of Inbound orders and Mobile orders
• Relocation of service/services
• Activation of orders submitted and adding it to the billing system
• Answer calls from retail service providers
• Monitor assigned tickets and take action based on service level agreement
• Call and email Suppliers to follow up status
• Submission of Engin porting.

• Process Manual Orders, Churn Orders, Plan change, Relocation of service
• B2B transaction on Provisioning and Data entry on account
• Create simple inbound platform for Australian Telco services
• Email assigned agent about the status of the request
• Cancellation of Services: Fixed Line, ADSL, Inbound, Mobile, NBN
• Answer calls from the agent's inquiry on the ticket request or follow up on the order
• Re-raising of baskets to finalize orders submitted by sales or from other departments
• Outbound calls to Supplier to follow up on the order submitted and outbound calls to customer to update on order status.