Summary
Overview
Work History
Education
Skills
Professional Highlights
Personal Values
Timeline
Generic

Emmanuel Barbecho

Subject Matter Expert Apprentice
Antipolo City

Summary

Results-driven and detail-oriented professional with over 4 years of experience in the BPO industry, currently excelling as a Subject Matter Expert (SME). Strong analytical abilities and a commitment to quality drive continuous improvement efforts. Eager to leverage expertise in a challenging Quality Support Analyst role that values excellence, integrity, and teamwork. Proven track record of delivering accurate guidance while fostering effective communication and collaboration within diverse teams to address complex challenges.

Overview

3
3
years of professional experience

Work History

Subject Matter Expert (SME)

Lizzy’s Watchtower Antipolo
02.2025 - Current
  • - Act as a point of contact for process and product-related queries, ensuring operational accuracy and consistency.
  • - Provide coaching and support to TDMR and tenured agents to maintain performance quality.
  • - Collaborate with Learning and Operations teams to identify knowledge gaps and recommend actionable solutions.

Teammate

Lizzy’s Watchtower Antipolo
02.2023 - 02.2025
  • - Act as a point of contact for process and product-related queries, ensuring operational accuracy and consistency.
  • - Provide coaching and support to TDMR and tenured agents to maintain performance quality.
  • - Collaborate with Learning and Operations teams to identify knowledge gaps and recommend actionable solutions.

Subject Matter Expert (SME)

Teleperformance Antipolo
08.2022 - 12.2022
  • - Act as a point of contact for process and product-related queries, ensuring operational accuracy and consistency.
  • - Provide coaching and support to TDMR and tenured agents to maintain performance quality.
  • - Collaborate with Learning and Operations teams to identify knowledge gaps and recommend actionable solutions.

Education

Bachelor of Science - Human Resources Management

Polytechnic University of The Philippines
Sta. Mesa, Manila
04.2001 -

Skills

Compliance and process improvement

Training and mentoring

Strong analytical skills

Teamwork and collaboration

Effective communication

Adaptability and flexibility

Team collaboration

Multitasking

Continuous improvement

Professional Highlights

  • Consistently met or exceeded performance and quality metrics in a high-volume environment.
  • Proven ability to identify trends and issues impacting quality and recommend effective solutions.
  • Positive recommendations from supervisors and peers for integrity, performance, and collaboration.
  • Recognized for upholding team morale and promoting a culture of excellence and accountability.

Personal Values

  • Communications Skills - Clear, concise, and professional dialogue in all interactions.
  • Excellence - Dedicated to surpassing expectations and improving continuously.
  • Goal-Oriented - Proactive in achieving personal and team objectives.
  • Integrity - Ethical, reliable, and trusted by peers and leaders.
  • Teamwork - Values cooperation and celebrates shared success.

Timeline

Subject Matter Expert (SME)

Lizzy’s Watchtower Antipolo
02.2025 - Current

Teammate

Lizzy’s Watchtower Antipolo
02.2023 - 02.2025

Subject Matter Expert (SME)

Teleperformance Antipolo
08.2022 - 12.2022

Bachelor of Science - Human Resources Management

Polytechnic University of The Philippines
04.2001 -
Emmanuel BarbechoSubject Matter Expert Apprentice