Emmanuel Barbecho
Subject Matter Expert Apprentice
Antipolo City
Summary
Results-driven and detail-oriented professional with over 4 years of experience in the BPO industry, currently excelling as a Subject Matter Expert (SME). Strong analytical abilities and a commitment to quality drive continuous improvement efforts. Eager to leverage expertise in a challenging Quality Support Analyst role that values excellence, integrity, and teamwork. Proven track record of delivering accurate guidance while fostering effective communication and collaboration within diverse teams to address complex challenges.
Overview
3
3
years of professional experience
Work History
Subject Matter Expert (SME)
Lizzy’s Watchtower Antipolo
02.2025 - Current
- - Act as a point of contact for process and product-related queries, ensuring operational accuracy and consistency.
- - Provide coaching and support to TDMR and tenured agents to maintain performance quality.
- - Collaborate with Learning and Operations teams to identify knowledge gaps and recommend actionable solutions.
Teammate
Lizzy’s Watchtower Antipolo
02.2023 - 02.2025
- - Act as a point of contact for process and product-related queries, ensuring operational accuracy and consistency.
- - Provide coaching and support to TDMR and tenured agents to maintain performance quality.
- - Collaborate with Learning and Operations teams to identify knowledge gaps and recommend actionable solutions.
Subject Matter Expert (SME)
Teleperformance Antipolo
08.2022 - 12.2022
- - Act as a point of contact for process and product-related queries, ensuring operational accuracy and consistency.
- - Provide coaching and support to TDMR and tenured agents to maintain performance quality.
- - Collaborate with Learning and Operations teams to identify knowledge gaps and recommend actionable solutions.
Education
Bachelor of Science - Human Resources Management
Polytechnic University of The Philippines
Sta. Mesa, Manila 04.2001 -
Skills
Compliance and process improvement
Training and mentoring
Strong analytical skills
Teamwork and collaboration
Effective communication
Adaptability and flexibility
Team collaboration
Multitasking
Continuous improvement
Professional Highlights
- Consistently met or exceeded performance and quality metrics in a high-volume environment.
- Proven ability to identify trends and issues impacting quality and recommend effective solutions.
- Positive recommendations from supervisors and peers for integrity, performance, and collaboration.
- Recognized for upholding team morale and promoting a culture of excellence and accountability.
Personal Values
- Communications Skills - Clear, concise, and professional dialogue in all interactions.
- Excellence - Dedicated to surpassing expectations and improving continuously.
- Goal-Oriented - Proactive in achieving personal and team objectives.
- Integrity - Ethical, reliable, and trusted by peers and leaders.
- Teamwork - Values cooperation and celebrates shared success.
Timeline
Subject Matter Expert (SME)
Lizzy’s Watchtower Antipolo
02.2025 - Current
Teammate
Lizzy’s Watchtower Antipolo
02.2023 - 02.2025
Subject Matter Expert (SME)
Teleperformance Antipolo
08.2022 - 12.2022
Bachelor of Science - Human Resources Management
Polytechnic University of The Philippines
04.2001 -