Results-driven and detail-oriented professional with over 4 years of experience in the BPO industry, currently excelling as a Subject Matter Expert (SME). Strong analytical abilities and a commitment to quality drive continuous improvement efforts. Eager to leverage expertise in a challenging Quality Support Analyst role that values excellence, integrity, and teamwork. Proven track record of delivering accurate guidance while fostering effective communication and collaboration within diverse teams to address complex challenges.
Compliance and process improvement
Training and mentoring
Strong analytical skills
Teamwork and collaboration
Effective communication
Adaptability and flexibility
Team collaboration
Multitasking
Continuous improvement