EMMA MARIE S. MANAOG, RMT
TIBIAO, ANTIQUE
Summary
Dedicated and adaptable Medical Technologist with a proactive attitude, and the ability to learn quickly. Has a strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Technologist
ANTIQUE PRIMEHEALTH SPECIALTY CLINICS & DIAGNOSTIC CENTER CORP.
CULASI, ANTIQUE
10.2023 - Current
- Followed strict quality control procedures to deliver accurate test results.
- Set up, cleaned and maintained laboratory equipment.
- Monitored inventory levels of laboratory supplies and reagents, ensuring availability for testing needs.
- Reviewed patient history prior to performing tests to determine appropriate testing methods.
- Adhered to all safety protocols, including the handling and disposal of hazardous materials, to maintain a safe working environment.
- Managed specimen collection, processing, and storage, ensuring integrity and compliance with laboratory standards.
- Collected and studied blood samples to determine number of cells, morphology or blood group.
- Used microscopes and cell counters to perform assigned tasks.
- Ensured compliance with all regulatory standards including HIPAA, OSHA and CLIA requirements.
- Performed laboratory tests such as hematology, urinalysis, coagulation and chemistry to detect abnormal conditions in patients.
- Assisted with training new medical technologists on proper techniques and safety regulations.
- Engaged in continuous professional development, staying current with advances in medical technology and laboratory medicine.
Customer Service Representative
SAGILITY HEALTHCARE
ILOILO, CITY
07.2022 - 03.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Science - Medical Laboratory Science
ILOILO DOCTORS COLLEGE
ILOILO CITY12-2022
SENIOR HIGH SCHOOL - SCIENCE & TECHNOLOGY, ENGINEERING & MATHEMATICS
UNIVERSITY OF ANTIQUE- TLMC LABORATORY HIGH SCHOOL
TIBIAO, ANTIQUE06-2018
High School Diploma -
STA. JUSTA NATIONAL HIGH SCHOOL
TIBIAO, ANTIQUE04-2016
Skills
- Specimen analysis
- Laboratory equipment maintenance
- Slide preparation
- Quality control
- Specimen processing
- Activity logging
- Serology testing
- Laboratory reporting
- Clinical chemistry analysis
- Lab equipment maintenance
- Policy compliance
- Specimen collection
- Parasitology identification
- Urinalysis processing
Certification
- Registered Medical Technologist
- Online Biosafety Training (BRMO Academy)
Accomplishments
- Editor-in-Chief, IDC Gazette - official campus publication of Iloilo Doctors College
References
References available upon request.
Timeline
Medical Technologist
ANTIQUE PRIMEHEALTH SPECIALTY CLINICS & DIAGNOSTIC CENTER CORP.
10.2023 - Current
Customer Service Representative
SAGILITY HEALTHCARE
07.2022 - 03.2023
- Registered Medical Technologist
- Online Biosafety Training (BRMO Academy)
Bachelor of Science - Medical Laboratory Science
ILOILO DOCTORS COLLEGE
SENIOR HIGH SCHOOL - SCIENCE & TECHNOLOGY, ENGINEERING & MATHEMATICS
UNIVERSITY OF ANTIQUE- TLMC LABORATORY HIGH SCHOOL
High School Diploma -
STA. JUSTA NATIONAL HIGH SCHOOL
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