Emmalyn Catalan Bien
Call Center Agent
Purok 4, Brgy Payapa, San Carlos City Pangasinan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
BARANGAY HEALTHCARE WORKER
Government/ Brgy Health Center
Brgy Payapa, San Carlos City
01.2024 - Current
- Conducted physical assessments of relevant body areas and performed standardized tests to check responses.
- Partnered with healthcare teams to address care plan management, development and implementation.
FINANCIAL NEGOTIATOR
SP Madrid And Associates Law Firm
Unit 1911, 19fl, City Land Herrera Tower, Cor. Rufino And Valero St, Makati City
04.2014 - 07.2020
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
PROCESSING CREW
San Vicente Dressing Plant
San Jacinto, Pangasinan
01.2014 - 03.2014
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Observed safety regulations on job sites to minimize accidents.
Education
Caregiver
Center For Healthcare Professions Inc.
Mayombo District, Dagupan City, Pangasinan 04.2001 -
Bachelor of Science - Nursing
Lyceum Northwestern University
Dagupan City 04.2001 -
High School Diploma -
Saint Louis High School- Philex
Philex Mines, Padcal Tuba, Benguet 04.2001 -
Skills
Customer Service
Technical Support
Complaint Resolution
Customer Relationship Management
Account Updating
Patient Care
Vital Signs Monitoring
Medication Administration
Care Planning
Additional Information
PERSONAL INFORMATION:
Birthday: June 17, 1989:
Birth Place: Itogon, Benguet
Civil Status: Single
Height: 5’1
Weight: 56 kg
CHARACTER REFERENCE:
Jonathan Alvarez Executive Manager
SP Madrid and Associates Law Firm
+63-917-879-7768
Jelly Ferrer Team Leader
SP Madrid and Associates Law Firm
+63-930-036-0324
Zaldy Ferrer Barangay Chairman
Brgy. Payapa, San Carlos City
+63-918-630-1950
Timeline
BARANGAY HEALTHCARE WORKER
Government/ Brgy Health Center
01.2024 - Current
FINANCIAL NEGOTIATOR
SP Madrid And Associates Law Firm
04.2014 - 07.2020
PROCESSING CREW
San Vicente Dressing Plant
01.2014 - 03.2014
Caregiver
Center For Healthcare Professions Inc.
04.2001 -
Bachelor of Science - Nursing
Lyceum Northwestern University
04.2001 -
High School Diploma -
Saint Louis High School- Philex
04.2001 -