EMMALYN BRIN
Sorsogon, Province Of Sorsogon
Summary
Dynamic supervisor with a proven track record at Foodparks by Braintree Inc., enhancing customer satisfaction through effective problem-solving and staff motivation. Skilled in training and mentoring, I implemented a rewards program that boosted employee engagement significantly. Adept at decision-making and maintaining high service standards in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Foodparks by Braintree Inc,
02.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Management Trainee
Extra Ordinaire (under Foodparks by Braintree)
01.2023 - 02.2024
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Captain Waiter
Extra Odinaire (under Foodparks by Raintree)
10.2022 - 01.2023
- Showed high-level understanding of fine dining
- Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation
Server
Extra Ordinaries(under Foodparks by Raintree Inc)
03.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Laundry Attendant
Family Bussiness
12.2018 - 01.2020
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
Service Crew Member
McDonald
01.2018 - 06.2018
- Enhanced customer satisfaction by providing efficient and friendly service
- cashiering handling pos insuring money count and other discounts.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
San Antonio National High School
San Antonio, Barcelona,sorsogonSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Employee motivation
- Staff discipline
- Inventory oversight
- Confident speaking abilities
Certification
- proactive workplace discipline , foodparks by raintree - trainee by ; MR, alfredo r. adolfo II
- 3days immersion and assimulation programs, foodparks by raintree inc,
Languages
English
Timeline
Supervisor
Foodparks by Braintree Inc,
02.2024 - Current
Management Trainee
Extra Ordinaire (under Foodparks by Braintree)
01.2023 - 02.2024
Captain Waiter
Extra Odinaire (under Foodparks by Raintree)
10.2022 - 01.2023
Server
Extra Ordinaries(under Foodparks by Raintree Inc)
03.2021 - 09.2022
Laundry Attendant
Family Bussiness
12.2018 - 01.2020
Service Crew Member
McDonald
01.2018 - 06.2018
San Antonio National High School
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