Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards
Timeline
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EMMA D. CARNACITE

Dasmariñas City

Summary

Results-driven professional with a proven track record of driving revenue growth through strategic planning, client relationship management, and effective communication. Consistently contributes to team success by prioritizing collaboration, adaptability, and achieving measurable results. Recognized for reliability and thriving in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Restaurant Sales Specialist

Telus Digital
02.2021 - Current


  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
  • Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
  • Responded to customer requests for products, services, and company information.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.

Customer Service Representative

Telus Digital
06.2015 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Data Encoder

Sykes Asia Inc.
01.2008 - 04.2015


  • Process and proof reads contracs
  • Approving contract based on the application of customers
  • Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.
  • Prepared source data for computer entry by compiling and sorting information.
  • Reduced errors in encoded data by conducting thorough quality checks on completed work.
  • Maintained database by entering new and updated contracts information.
  • Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
  • Enhanced data accuracy by meticulously encoding information from various sources.
  • Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
  • Maintained daily production logs of activities and completed work.
  • Demonstrated versatility by adapting to evolving industry trends and advancements, incorporating new tools and techniques into daily workflows as necessary.
  • Transcribed information into required electronic format to enter into database.
  • Utilized keen attention to detail in identifying potential discrepancies or inaccuracies within source materials prior to beginning the encoding process.

Education

Associate of Science - Computer Programming

National College of Science & Technology
Dasmariñas City, Cavite
10-2000

The Sisters of Mary School
Sta. Mesa, Manila

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Call center operations

Hobbies and Interests

  • Watching Korean Dramas and American Movies
  • Reading Novels
  • Biking

Awards

  • Certification of Achievement for Top Team Member for Eats Sales Lead Qualification Voice for Quarterly 2, 3 & 4
  • Given certificate of Attendance, 10/01/13, October & November 2013 awards from Sykes Marketing Services

Timeline

Restaurant Sales Specialist

Telus Digital
02.2021 - Current

Customer Service Representative

Telus Digital
06.2015 - Current

Data Encoder

Sykes Asia Inc.
01.2008 - 04.2015

The Sisters of Mary School

Associate of Science - Computer Programming

National College of Science & Technology

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EMMA D. CARNACITE