Emma Concepcion Millomeda
Licensed Professional Teacher
Davao City,Davao Del Sur
Summary
Professional educator with outstanding communication and instruction experience. Adjunct Faculty adapts to different classroom settings and subjects. Masterful at new teaching styles and concepts and can work within constraints of school guidelines and policies. Keen observer equipped to change teaching styles based on student need or subject matter. Adjunct Faculty well equipped to adopt new material or policy to help students comprehend subject matter. Exceedingly prepared to instruct both large class sizes and smaller groups depending on enrollment demands. Outgoing personality with outstanding history of professional relationships with students and faculty members.
Overview
10
10
years of professional experience
23
23
years of post-secondary education
Work History
Faculty
Ateneo De Davao University -Senior High School
Davao City, Philippines
05.2018 - Current
- Fostered team collaboration between students through group projects for [Area of study].
- Aided in migration of technological options and course materials for [Subject] and [Subject] software to add better functionality for students and faculty members.
- Collaborated with faculty members in designing [Area of study] curriculum for departmental courses.
- Evaluated and selected instructional materials and texts to prepare course materials and lesson plans.
- Designed and distributed feedback forms to continually improve teaching ability and develop stronger connection with students.
- Developed and kindled professional relationships with students to better communicate and enhance instruction.
- Worked closely with [Job title] to develop and implement [Area of study] curriculum for improved learning and student performance.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
Technical Support Representative
VXI Global Holdings
Davao City, Philippines
03.2016 - 10.2018
- Provided solutions to operations issues [System] and [Software] users, working closely via phone, email, live chat and web teleconference.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Processed over [Number] support requests received over [Timeframe] for technical assistance on wide range of issues related to [Software] and [Software].
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Customer Service Representative
IBEX Global
Davao City, Philippines
11.2017 - 05.2018
- Answered constant flow of customer calls with up to [Number] calls in queue per minute.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
ESL Teacher
Gotoworld Inc.
Davao City, Philippines
05.2015 - 03.2016
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Improved instruction methods by using various assessment tools and strategies.
- Created monthly academic status reports based on in-depth student evaluations.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Documented student attendance and progress against goals.
- Educated [Number] students in basics of English grammar and conversational speaking.
Education
Sta. Ana Central Elementary School
R. Magsaysay St. 06.2001 - 05.2007
Davao City National High School
F. Torres St. 06.2007 - 05.2011
Bachelor of Secondary Education - English Language And Literature
University Of Southeastern Philippines
B.O. Obrero St. 06.2011 - 05.2015
Master of Education - Language Teaching
University Of Southeastern Philippines
B.O. Obrero St. 08.2016 - Current
Skills
Student records management
Individual mentoring
Group facilitation
Syllabus development
Lecture planning
Verbal and written communication
Reading level analysis
Group tutoring
Credit card processing
International sales support
Complaint resolution
Technical issues analysis
Data recovery
Account management
Application Support
Customer service expert
Timeline
Faculty
Ateneo De Davao University -Senior High School
05.2018 - Current
Customer Service Representative
IBEX Global
11.2017 - 05.2018
Master of Education - Language Teaching
University Of Southeastern Philippines
08.2016 - Current
Technical Support Representative
VXI Global Holdings
03.2016 - 10.2018
ESL Teacher
Gotoworld Inc.
05.2015 - 03.2016
Bachelor of Secondary Education - English Language And Literature
University Of Southeastern Philippines
06.2011 - 05.2015
Davao City National High School
06.2007 - 05.2011
Sta. Ana Central Elementary School
06.2001 - 05.2007