Emily Rose Sia
Territory Manager
Pasig City
Summary
Driven Territory Manager with a proven track record at Reckitt - Mead Johnson Philippines, excelling in customer relationship management and business growth. Leveraged relationship building and territory management to surpass sales goals, achieving high customer retention and satisfaction. Mentored teams, fostering collaboration and skill enhancement. Demonstrated adaptability and strategic planning, ensuring consistent business development. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Territory Manager
Reckitt - Mead Johnson Philipines
06.2015 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in my assigned territory.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across my territory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established strong relationships with key clients, boosting customer retention rates.
- Mentored junior sales team members, sharing best practices and fostering a positive work environment.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Freelancer - Professional Reference Check
Devex
10.2021 - 11.2023
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Collaborated with clients to define project requirements and deliverables.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Professional Medical Representative
Metro Pharma Philippines, Inc.
01.2015 - 06.2015
- Enhanced patient care by providing detailed information on pharmaceutical products to healthcare professionals.
- Analyzed prescribing patterns among target audience members for more personalized follow-up communications that resonated on an individual level.
- Conducted regular territory analysis to identify areas of growth potential and prioritize targets for sales efforts.
- Developed strong working relationships with pharmacy staff, ensuring smooth order processing and timely delivery of medications to patients.
Customer Service Representative
Hinduja Global Solutions, HGS
05.2014 - 12.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medical Sales Representative
Vendiz Pharmaceuticals Inc.
07.2012 - 05.2014
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Optimized territory management by regularly analyzing sales data and adjusting strategies accordingly, maximizing efficiency.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing the understanding of product benefits and features.
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
Education
Bachelor of Science - Nursing
Angeles University Foundation
Angeles City, Province Of Pampanga, Philippines 06.2008 - 04.2012
Skills
Customer Relationship Management
Business Growth
Business Development
Relationship Building
Territory Management
Product Demonstrations
Product and Service Sales
Business development and planning
Issue Resolution
Multitasking and Organization
Teamwork and Collaboration
Client Relationship Management
Languages
English
Intermediate (B1)
Timeline
Freelancer - Professional Reference Check
Devex
10.2021 - 11.2023
Territory Manager
Reckitt - Mead Johnson Philipines
06.2015 - Current
Professional Medical Representative
Metro Pharma Philippines, Inc.
01.2015 - 06.2015
Customer Service Representative
Hinduja Global Solutions, HGS
05.2014 - 12.2014
Medical Sales Representative
Vendiz Pharmaceuticals Inc.
07.2012 - 05.2014
Bachelor of Science - Nursing
Angeles University Foundation
06.2008 - 04.2012
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