Emily T. Dizon
Universal Banker
Summary
Prudential experience in banking with hands-on experience in rendering positive customer services with care and support. Looking ahead to grabbing a responsible banking position with a view to adding significant value to the bank's customer care section and achieving the foreseeable vision.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Junior Assistant Manager Marketing Officer
BDO UNIBANK INC.
07.2013 - Current
- Handling of day to day branch operation specifically ensuring accuracy of account opening, investment, and other bank products
- Provides extra hand to the Branch Head in ensuring good customer service to all clients especially those high value clients of the branch
- Supervising the employees to ensure efficient transaction and ensuring to provide customer satisfaction
- Demonstrated commitment to continuous learning by attending professional workshops and conferences, subsequently applying new knowledge to daily tasks.
- Assisted in training new staff members, ensuring thorough understanding of company policies and procedures.
- Evaluated staff performance regularly, providing feedback for growth opportunities and recognizing successes.
- Developed strong customer relationships through attentive service and effective communication skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Science - Business Administration Major in Financial Management
Tarlac State University
TARLAC CITY PHILIPPINES 01.2009 - 01.2013
Skills
Leadership qualities
Staff training and development
Task delegation
Customer service
Problem-solving
Strategic thinking
Time management
Team motivation
Operations management
Customer relations
Decision-making
Sales reporting
Adaptability and flexibility
Verbal and written communication
Multitasking and organization
Staff management
Employee supervision
Sales strategies
Marketing
Negotiation
Money handling
Sales growth
Compliance
Timeline
Junior Assistant Manager Marketing Officer
BDO UNIBANK INC.
07.2013 - Current
Bachelor of Science - Business Administration Major in Financial Management
Tarlac State University
01.2009 - 01.2013