EMILY DELA PAZ
Teacher
Manila
Summary
Professional Faculty Member with 25 years of experience Business, Tourism and Hospitality and strong background in teaching, research and scholarly activities. Verifiable experience assisting students and responding to departmental, college and institutional needs to support university mission and promote commitment to student success.
Student-centered Professor with expertise in Business, Tourism and Hospitality. Offers 25-year background supporting students, developing instructional plans and organizing and grading exams and tests. Commended for sustaining effective learning environment through prepared classes and relevant assignments and consistently achieving classroom management and academic goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
15
15
years of post-secondary education
Work History
Faculty Member
FEATI UNIVERSITY
Manila
06.2009 - Current
- Selected and developed instructional material and planned instruction to enhance student learning.
- Incorporated proven methods of engagement and assessment that facilitated student mastery of content.
- Modified instructional methods and strategies to meet diverse student needs.
- Provided students constructive, encouraging and corrective feedback.
- Created assignments to encourage student learning and develop communication skills and higher-order thinking.
- Collaborated with faculty, staff and stakeholders from across college and community to create, preserve and partnerships.
- Demonstrated interpersonal and communication skills resulting in clear communication of subject matter to students.
- Served on college, program and department committees and assisted department head in exercising duties.
Faculty Member
DE LA SALLE ARANETA UNIVERSITY
Manila
06.2015 - 12.2018
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
Faculty Member
Far Eastern University
Manila
11.2008 - 10.2013
- Selected and developed instructional material and planned instruction to enhance student learning.
- Incorporated proven methods of engagement and assessment that facilitated student mastery of content.
- Modified instructional methods and strategies to meet diverse student needs.
- Provided students constructive, encouraging and corrective feedback.
- Created assignments to encourage student learning and develop communication skills and higher-order thinking.
- Collaborated with faculty, staff and stakeholders from across college and community to create, preserve and partnerships.
- Demonstrated interpersonal and communication skills resulting in clear communication of subject matter to students.
- Served on college, program and department committees and assisted department head in exercising duties.
- Attended and participated in regular meetings and exercised stewardship in use of college facilities and materials.
- Evaluated student learning by creating and applying course competencies and accurately evaluating student progress.
- Showcased commitment to professional development by keeping current in [Type] discipline.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Identified research opportunities for students, assisting with gathering data and drawing conclusions for projects.
- Worked with dean to assess and evaluate courses and programs in appropriate discipline.
- Conducted on-going program assessment, enrollment and retention tracking.
- Provided students with constructive, encouraging and corrective feedback.
- Developed diversified course curriculum to meet regulatory standards and support learning objectives.
- Created dynamic learning environment that valued instructor and student interaction.
- Maintained regular office hours to provide struggling students with additional course help.
Faculty Member
UNIVERSITY OF THE EAST
Manila
06.2008 - 10.2008
- Selected and developed instructional material and planned instruction to enhance student learning.
- Incorporated proven methods of engagement and assessment that facilitated student mastery of content.
- Modified instructional methods and strategies to meet diverse student needs.
- Provided students constructive, encouraging and corrective feedback.
- Created assignments to encourage student learning and develop communication skills and higher-order thinking.
- Collaborated with faculty, staff and stakeholders from across college and community to create, preserve and partnerships.
- Demonstrated interpersonal and communication skills resulting in clear communication of subject matter to students.
- Served on college, program and department committees and assisted department head in exercising duties.
- Evaluated student learning by creating and applying course competencies and accurately evaluating student progress.
- Showcased commitment to professional development by keeping current in Tourism and Hospitslity discipline.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Worked with dean to assess and evaluate courses and programs in appropriate discipline.
- Conducted on-going program assessment, enrollment and retention tracking.
- Established and maintained inclusive, collegial and collaborative culture within classroom.
- Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
Customer Care Advocate
TELUS International Philippines
Taguig
01.2005 - 06.2008
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Communicated with clients regarding account services, statements, and balances.
- Navigated multiple computer systems and applications to find information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Faculty Member
ABE International College Of Business
Quezon City
09.2004 - 03.2006
- Selected and developed instructional material and planned instruction to enhance student learning.
- Incorporated proven methods of engagement and assessment that facilitated student mastery of content.
- Modified instructional methods and strategies to meet diverse student needs.
- Provided students constructive, encouraging and corrective feedback.
- Created assignments to encourage student learning and develop communication skills and higher-order thinking.
- Collaborated with faculty, staff and stakeholders from across college and community to create, preserve and partnerships.
- Demonstrated interpersonal and communication skills resulting in clear communication of subject matter to students.
- Served on college, program and department committees and assisted department head in exercising duties.
- Attended and participated in regular meetings and exercised stewardship in use of college facilities and materials.
- Evaluated student learning by creating and applying course competencies and accurately evaluating student progress.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Worked with dean to assess and evaluate courses and programs in appropriate discipline.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
Faculty Member
Our Lady Of Fatima University
Quezon City
06.2000 - 09.2004
- Selected and developed instructional material and planned instruction to enhance student learning.
- Incorporated proven methods of engagement and assessment that facilitated student mastery of content.
- Modified instructional methods and strategies to meet diverse student needs.
- Provided students constructive, encouraging and corrective feedback.
- Created assignments to encourage student learning and develop communication skills and higher-order thinking.
- Collaborated with faculty, staff and stakeholders from across college and community to create, preserve and partnerships.
- Demonstrated interpersonal and communication skills resulting in clear communication of subject matter to students.
- Showcased commitment to professional development by keeping current in Tourism and Hospitality discipline.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
Faculty Member
Arellano University
Manila
06.2002 - 03.2004
- Incorporated proven methods of engagement and assessment that facilitated student mastery of content.
- Modified instructional methods and strategies to meet diverse student needs.
- Selected and developed instructional material and planned instruction to enhance student learning.
- Demonstrated interpersonal and communication skills resulting in clear communication of subject matter to students.
- Served on college, program and department committees and assisted department head in exercising duties.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions, and projects into lessons.
- Worked with dean to assess and evaluate courses and programs in appropriate discipline.
Faculty Member
Centro Escolar University
Manila
06.1998 - 05.2000
- Selected and developed instructional material and planned instruction to enhance student learning.
- Incorporated proven methods of engagement and assessment that facilitated student mastery of content.
- Modified instructional methods and strategies to meet diverse student needs.
- Provided students constructive, encouraging and corrective feedback.
- Maintained regular office hours to provide struggling students with additional course help.
- Created dynamic learning environment that valued instructor and student interaction.
- Developed diversified course curriculum to meet regulatory standards and support learning objectives.
- Provided students with constructive, encouraging and corrective feedback.
- Graded tests and assignments and uploaded to school database.
- Conducted on-going program assessment, enrollment and retention tracking.
- Worked with dean to assess and evaluate courses and programs in appropriate discipline.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
Education
MBA - Business Management
Far Eastern University
Manila, Philippines 06.1995 - 04.1997
Bachelor of Science - Tourism
Polytechnic University of The Philippines (PUP)
Manila, Philippines 06.1987 - 04.1991
High School Diploma -
Saint Rita College
Manila, Philippines 06.1983 - 04.1987
GED -
Legarda Elementary School
Manila, Philippines 06.1977 - 04.1983
Skills
Tourism and Hospitality Education
undefinedTimeline
Faculty Member
DE LA SALLE ARANETA UNIVERSITY
06.2015 - 12.2018
Faculty Member
FEATI UNIVERSITY
06.2009 - Current
Faculty Member
Far Eastern University
11.2008 - 10.2013
Faculty Member
UNIVERSITY OF THE EAST
06.2008 - 10.2008
Customer Care Advocate
TELUS International Philippines
01.2005 - 06.2008
Faculty Member
ABE International College Of Business
09.2004 - 03.2006
Faculty Member
Arellano University
06.2002 - 03.2004
Faculty Member
Our Lady Of Fatima University
06.2000 - 09.2004
Faculty Member
Centro Escolar University
06.1998 - 05.2000
MBA - Business Management
Far Eastern University
06.1995 - 04.1997
Bachelor of Science - Tourism
Polytechnic University of The Philippines (PUP)
06.1987 - 04.1991
High School Diploma -
Saint Rita College
06.1983 - 04.1987
GED -
Legarda Elementary School
06.1977 - 04.1983
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