Emily Abais
Pagadian City,Philippines
Summary
Results-driven professional with experience in entrepreneurship, banking, and cashier-customer service.
Skilled at delivering exceptional service and support by addressing customer needs, managing transactions, and maintaining accuracy under pressure.
Background includes owning and operating a mini grocery store, working as a Teller-handling 100+ daily transactions, and serving as a Cashier in customer-facing roles in a Car Service Center in Dubai, United Arab Emirates. Known for strong communication, reliability, and building lasting client relationships.
I'm open to opportunities in Customer Service, Retail Operations, Banking, and Sales.
Overview
17
17
years of professional experience
Work History
Retail Business Entrepreneur
Mini Grocery Store
Pagadian City, Philippines
12.2021 - Current
- Oversee daily store operations, including opening, closing, and cash handling.
- Maintain store cleanliness, product displays, and overall customer experience.
- Monitor inventory levels, place orders with suppliers, and manage deliveries.
- Manage stock control, prevent shrinkage, and conduct regular inventory checks.
- Computed costs for products and services, established mark-up and set pricing for business offerings.
- Monitored competitive activity within the industry, adjusting strategies to maintain a competitive edge.
- Photographed products for sale, posting pictures via social media to increase visibility.
Cashier Customer Service
Grand Service Station
Dubai, United Arab Emirates
03.2015 - 02.2019
- Processes payments for car services: PMS, oil change, tyre services, repairs, detailing, washing, and parts.
- Operates POS and billing system. Issue official receipts, loyalty cards, and warranty cards.
- Encodes a high volume of job cards daily with accuracy while handling cash and payments.
- Delivers exceptional service and support by effectively addressing customers' inquiries and resolving issues.
- Assists customers with product information, promotions, and loyalty programmes to enhance the service experience.
- Balance cash drawer daily, prepare bank deposits, and follow company cash-handling and fraud prevention policies.
Teller
Paglaum Multi Purpose Cooperative
Molave, Zamboanga del Sur, Philippines
05.2009 - 02.2014
- Processes daily transactions—deposits, withdrawals, payments, and transfers—with accuracy and speed.
- Balancing the cash drawer daily and following cash security procedures.
- Delivers exceptional service and support by effectively addressing client inquiries, and resolving issues with accuracy and professionalism.
- Builds strong client relationships by providing friendly, efficient service, and identifying opportunities to meet clients' needs.
- Updated customer accounts and personal details, ensuring records were current and accurate.
Education
Bachelor of Business Administration -
Sain Columban College
Pagadian City, Zamboanga del Sur, Philippines2009
Skills
- Store operations
- Inventory management
- Pricing strategy
- Competitive analysis
- Cash handling
- Customer service
- Promotional strategy
- Problem solving
- Positive attitude
- Supplier negotiation
- Self motivated
- Customer service excellence
- Creative thinking
- Decision making
- Sales Leadership
- Customer relationship management
- Customer engagement
- Cash flow management
Timeline
Retail Business Entrepreneur
Mini Grocery Store
12.2021 - Current
Cashier Customer Service
Grand Service Station
03.2015 - 02.2019
Teller
Paglaum Multi Purpose Cooperative
05.2009 - 02.2014
Bachelor of Business Administration -
Sain Columban College