Emilson Llena
Customer Service Representative
Valenzuela, Metro Manila
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Flex Supervisor
Teleperformance
Quezon City
10.2019 - Current
- Addressed employee concerns promptly, fostering a positive work environment that encouraged growth and development.
- Collaborated with cross-functional teams to achieve company objectives and improve overall performance.
- Consistently met or exceeded performance goals set by upper management, contributing significantly to overall company success.
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
Customer Service Representative
Alorica
Pasay City
10.2017 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Education
Bachelor of Technical Teachers Education - Education
Valenzuela City Polytechnic College
Valenzuela, Metro Manila, Philippines 04.2017 - 04.2017
Skills
Employee Development
undefinedTimeline
Flex Supervisor
Teleperformance
10.2019 - Current
Customer Service Representative
Alorica
10.2017 - 05.2019
Bachelor of Technical Teachers Education - Education
Valenzuela City Polytechnic College
04.2017 - 04.2017
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