Hi, I’m
Emilia Baldovino
Quezon City
Summary
Dynamic leader with a proven track record at Norwegian Cruise Line, enhancing guest relations and dining experiences through expert team management and food safety protocols. Excelled in staff training, boosting operational efficiency, and maintaining high standards in high-volume dining settings. Demonstrates strong leadership and a positive attitude, ensuring customer satisfaction and loyalty.
Overview
21
years of professional experience
Work History
Norwegian Cruise Line
Assistant Maitre'D
09.2003 - Current
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Education
Philippine Women's UniversityTaft Ave. MANILA
Bachelor In Science In Hotel And Restaurant Mngt from Hospitality Management
10.2002
Skills
- Food safety
- Training employees
- Team management
- Guest relations
- Food and beverage preparation
- Task delegation
- Team supervision
- Staff training
- Staff motivation
- Efficient scheduling
- High volume dining
- Fine-dining expertise
- Guest relations management
- Assignment delegation
- Dining customer service
- Operational improvement
- Special dietary requirements
- Strong leadership
- Positive and friendly attitude
- Customer service
- Attention to detail
Timeline
Assistant Maitre'D
Norwegian Cruise Line
09.2003 - Current
Philippine Women's University
Bachelor In Science In Hotel And Restaurant Mngt from Hospitality Management
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