Emil Fernand Uy
Summary
Results-driven executive with 18+ years of experience in the BPO industry, specializing in operational excellence and business transformation. Skilled in leading large-scale, cross-functional projects and optimizing customer experience for cost savings. Visionary leader with a track record of implementing innovative solutions, enhancing operational efficiencies, and influencing key business decisions at the executive level. Recognized for navigating complex challenges, aligning business initiatives with corporate goals, and consistently exceeding expectations in fast-paced, dynamic environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director, Business Operations
Concentrix
09.2018 - Current
- Oversee the end-to-end execution of strategic business initiatives, from development to successful implementation, under the guidance of the Group Vice President, Client Success
- Provide the Country Leader and senior leadership with in-depth operational insights and analyses to support data-driven decision-making
- Lead and facilitate governance meetings, including strategic planning sessions, leadership forums, and operational reviews, ensuring effective agenda setting, action tracking, and follow-through
- Develop and implement governance frameworks, driving accountability and transparency across executive and operational functions
- Prepare executive reports, presentations, and business reviews to support strategic decision-making and stakeholder engagement
- Collaborate with cross-functional Subject Matter Experts (SMEs) at various levels within Concentrix to coordinate deliverables, manage timelines, and drive seamless integration or harmonization of processes
- Contribute to strategic planning, policy formulation, and executive decision-making alongside the Country Leader and senior management team
Senior Global Project Manager
Alorica Global Business Services (GBS)
12.2017 - 08.2018
- Develops, manages and oversees the implementation of project plans in collaboration with work stream leaders
- Works as part of the Global PMO team on the global deployment of systems and process improvement initiatives in accordance with the agreed deployment strategy and support the region/country based
- Ensures the overall quality of program management office deliverables are met and supports management information needs
Group Manager –– PMO, Transitions, Workforce Management
Concentrix Services Pty Ltd ROHQ
08.2009 - 12.2017
- Part of the IBM Daksh team that had been transferred to Concentrix in Feb 2014
- Responsible for establishing and running the Project Management Office and ensures all projects are delivered using a best practice project delivery approach and are delivered within agreed scope, time, cost and quality
- Proactively identifies scope and prepare business cases for opportunities to improve processes and change and communication plans in collaboration with Shared Services teams
- Ensures projects are planned and executed in line with the PMO approach: Project planning, implementation, monitoring and project closure
QA Team Lead, Team Leader and Site WFM Lead
ICT Group
04.2003 - 08.2009
- Worked with Quality Offshore Team and WFM Director in setting up quality and workforce processes in the organization
- Provided education sessions to Team leaders to appreciate and understand WFM concepts and how WFM contributes to the overall success of the business
Education
Bachelor of Science - Information Technology
University of Asia And The Pacific
Pasig City06.2001
Skills
- Strategic Planning & Execution
- Operational Efficiency & Optimization
- Customer Experience Enhancement
- Transformational Change Leadership
- Stakeholder Management & Influence
- Governance & Compliance
- Data-Driven Decision Making
Certification
- Project Management Professional (PMP)
- Prince 2 Foundation and Practitioner
- Professional Scrum Product Owner Certified
- COPC Certified Professional Manager
- Lean Six Sigma Green Belt
Awardsandtrainings
- Four Time Member of Top Talent Team 2010 to 2013
- Three time winner of Presidents Club Awardee for 2014, 2016 and 2022
- Three-time Circle of Excellence awardee – Core Excellence Winner for Philippines for 2014 - 2016.
- Global Circle of Excellence for 2014
- IBM Basic Blue Training
- 7 Habits for Highly Effective People
- Myers Briggs Type Indicator (MBTI) Training
Keyaccomplishments
- Work-from-Home Transformation, Orchestrated the deployment of PowerApps Employee Tagging as well as setting up WAH processes during the COVID-19 pandemic, ensuring seamless operational continuity and agility in response to crisis conditions.
- Payroll Transformation, Managed the transition of 100,000 employees to a harmonized payroll and timekeeping platform, significantly improving accuracy and efficiency generating savings of $2M and also successful migration into a bank agnostic payroll system for Concentrix.
- Process & System Harmonization, Spearheaded the harmonization of 200+ processes across core departments including HR, Talent Acquisition, and Workforce, driving operational consistency and efficiency across the organization.
- PH representative on System Migration Lead, Directed the successful migration to a unified Workday platform for Concentrix and Convergys, ensuring seamless integration across regions.
- Tax Optimization Strategy, Engineered the setup of the Regional Operating Headquarters (ROHQ), unlocking preferential tax incentives for the company's Shared Services and Operations teams.
- Attrition Reduction, Drove a 5% reduction in attrition by collaborating with HR and L&D on targeted employee retention programs, enhancing overall workforce stability.
- Command Center Setup, Established the first-ever Global Command Center in the Philippines, driving enhanced resource utilization and operational oversight for global teams.
Timeline
Director, Business Operations
Concentrix
09.2018 - Current
Senior Global Project Manager
Alorica Global Business Services (GBS)
12.2017 - 08.2018
Group Manager –– PMO, Transitions, Workforce Management
Concentrix Services Pty Ltd ROHQ
08.2009 - 12.2017
QA Team Lead, Team Leader and Site WFM Lead
ICT Group
04.2003 - 08.2009
Bachelor of Science - Information Technology
University of Asia And The Pacific
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