Emil Lizares
Owner/manager - ELL GAS And DAMIL CONSTRUCTION
Bacolod City
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Owner/Operator
ELL GAS STATION And DAMIL Construction
Bacolod City
04.2011 - Current
- Managed day-to-day business operations.
- Prepared annual budgets with controls to prevent overages.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Charted and executed marketing strategies to gain new clients.
- Used well-honed negotiation skills to garner cost-effective pricing for Type equipment.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Supervisor of Operations
Teletech- Bacolod
Bacolod City
09.2005 - 11.2007
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed quality employees within call center to take over leadership positions.
Customer Service Representative
E-Telecare Cebu
Cebu City
04.2003 - 08.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Marketing Management - Commerce
USLS - BACOLOD CITY
Bacolod City 06.1995 - 03.2000
Skills
Marketing and advertising
undefinedTimeline
Owner/Operator
ELL GAS STATION And DAMIL Construction
04.2011 - Current
Supervisor of Operations
Teletech- Bacolod
09.2005 - 11.2007
Customer Service Representative
E-Telecare Cebu
04.2003 - 08.2005
Marketing Management - Commerce
USLS - BACOLOD CITY
06.1995 - 03.2000
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