Emiko Erizabeeto Taumi
Cavite
Summary
Dynamic and results-oriented professional with a proven track record at Double the Brew Milk Tea House, adept in espresso machine operation and exceptional customer service. Skilled in fostering positive customer experiences, even under pressure, and training team members for peak performance. Excels in time management and problem-solving, significantly enhancing operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Barista/ Cashier
Double the Brew Milk Tea House
07.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Fiery Pit Bbq House
Kitchen Staff
02.2024 - 01.2025
- Contributed to team success by cross-training in other positions, increasing operational flexibility.
- Managed inventory levels for BBQ supplies, reducing food waste and lowering costs.
- Assisted in menu planning and development, incorporating customer favorites and seasonal ingredients.
- Maintained a clean and organized serving area, adhering to food safety regulations.
- Inspected dishes and utensils for cleanliness.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Baga Manila
Kitchen Staff
02.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier/Encoder
Kieko Trading
02.2017 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant
Hotel Elizabeth Cebu
09.2011 - 01.2012
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Education
Commercial Cooking And Pastry Baking - Commercial Cooking And Pastry Baking
MGB SKILLS DEVELOPMENT AND ASSESTMENT CENTER, INC.
09.2011
Alternative Learning System Decs Home Study Progrm
Dep Ed Home Study Program03.2004
Elementary -
Benedictine School of Cavite
Bacoor Cavite03.2002
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Espresso machine operation
- Safe food handling
- Excellent memory
- Menu memorization
Certification
NCII License Holder
Timeline
Fiery Pit Bbq House
Kitchen Staff
02.2024 - 01.2025
Barista/ Cashier
Double the Brew Milk Tea House
07.2023 - Current
Baga Manila
Kitchen Staff
02.2023 - 02.2024
Cashier/Encoder
Kieko Trading
02.2017 - 11.2019
Assistant
Hotel Elizabeth Cebu
09.2011 - 01.2012
Commercial Cooking And Pastry Baking - Commercial Cooking And Pastry Baking
MGB SKILLS DEVELOPMENT AND ASSESTMENT CENTER, INC.
Alternative Learning System Decs Home Study Progrm
Elementary -
Benedictine School of Cavite
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