Emerson Garcia
Expert Customer Service Professional
Lipa City, Province Of Batangas,BTG
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Outbound/Inbound Sales Representative
Magellan Solutions Outsourcing
11.2023 - 03.2024
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Exceeded productivity targets and sales goals.
- Documented details of calls and customer interactions.
Virtual Assistant
Invisible Technologies / Remote Philippines Inc.
07.2021 - 09.2023
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Email Support Representative
24-7 Intouch
04.2018 - 05.2020
- Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
- Contributed to process improvements by offering suggestions for streamlining workflows within the email support department.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
Technical Support Representative
TPG Telecom
08.2015 - 02.2018
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
IT Help Desk Agent
ATOS IT Solutions And Services
06.2012 - 07.2015
- Developed strong working relationships with clients, providing exceptional customer service.
- Provided remote assistance to users, enabling quick resolution of off-site technical issues.
- Supported the roll-out of new hardware devices throughout the company by assisting in setup, installation, and user training.
Education
Bachelor of Science - Information Technology
Systems Technology Institute
Lipa City, Province Of Batangas, Philippines 04.2001 -
Skills
Call management software
Persuasive Communication
Product Knowledge
Objection handling
Goal-Oriented
Timeline
Outbound/Inbound Sales Representative
Magellan Solutions Outsourcing
11.2023 - 03.2024
Virtual Assistant
Invisible Technologies / Remote Philippines Inc.
07.2021 - 09.2023
Email Support Representative
24-7 Intouch
04.2018 - 05.2020
Technical Support Representative
TPG Telecom
08.2015 - 02.2018
IT Help Desk Agent
ATOS IT Solutions And Services
06.2012 - 07.2015
Bachelor of Science - Information Technology
Systems Technology Institute
04.2001 -