Zendesk
Emerlie Callora,RN
Registered Nurse/ Customer Support Specialist
Davao City
Summary
Dedicated professional seeking to contribute to a company's success while pursuing continuous learning and career growth. Committed to making a positive impact and adding value to the organization.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Service Associate (freelance)
TruHair
03.2021 - 01.2024
- Assist customers via chat and email
- Processed returns, replacements, and refunds
- Answering product and service questions
Ecommerce Customer Service Associat
SHAP
01.2020 - 01.2024
- Responds to Customers' Inquiries regarding online merchandise / items or orders
- Assist customers with product selection, Answer basic questions, and suggest various available product options
- Ensures prompt and proper resolution of customers' issues and concerns
- Take orders, process refunds, returns, and replacement
- File claims for lost package, damaged and missing items.
Escalation Agent/Order placer
CNM- BPO Solutions
09.2016 - 12.2017
- Managing escalations relating to products or services, handling problem tickets, and providing feedback to upper management regarding customer issues
- Assist with the placement of orders, refunds, or exchanges
- Resolve customer complaints via phone, email
Senior Customer Service Associate (Macys and Bloomingdale)
Convergys Philippines Services Corporation
09.2013 - 04.2015
- Assist with the placement of orders, refunds, or exchanges
- Go the extra mile to engage customers
- Place or cancel orders Inform customers of deals and promotions
- Compile reports on overall customer satisfaction
Technical Support Representative (Linksys)
Concentrix - A SYNNEX Corporation Company
09.2012 - 08.2013
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Healthcare Associate ( Blue Cross)
Expert Global Solutions (APAC-Customer Service Inc.)
05.2010 - 12.2011
- Furnishing members and health care practitioners with details regarding members' benefits
- Granting pre-authorizations for medical treatment, if covered
- Advising providers of outstanding co-payments.
Education
Bachelor Of Science in Nursing -
NDC-Tagum Foundation,INC
10.2005 - 10.2006
Highschool - undefined
Ateneo De Davao University
06.1997 - 06.2001
Skills
Customer ServiceCommunication SkillsProblem Solving Skills
Refunds and Exchanges
Customer Relationship Management (CRM)
Product and Service Solutions
Product Knowledge
Details
Blk 57 Lot 19 Ph 1 Florida St., Davao City, 8000, 09390427346, emerliemanajero@gmail.com
References
- Joevannie "kyle" Latayada, CNM- BPO Solutions, Operational Manager, 09270865393
- Jeljet Sala, CNM- BPO Solutions, Team Leader, salajeljet@gmail.com, 09270865393
- Divina Rina Diaz, EGS, Team Leader, rina.junio@gmail.com, 09958195046
- Joselito L. Zamuco, EGS, zamucojoselito@gmail.com, 09156203138
Software
Shopify
Bigcommerce
ReAmaze
Gorgias
GoFlow
Basecamp
Microsoft Excel
Microsoft
Slack
Timeline
Customer Service Associate (freelance)
TruHair
03.2021 - 01.2024
Ecommerce Customer Service Associat
SHAP
01.2020 - 01.2024
Escalation Agent/Order placer
CNM- BPO Solutions
09.2016 - 12.2017
Senior Customer Service Associate (Macys and Bloomingdale)
Convergys Philippines Services Corporation
09.2013 - 04.2015
Technical Support Representative (Linksys)
Concentrix - A SYNNEX Corporation Company
09.2012 - 08.2013
Healthcare Associate ( Blue Cross)
Expert Global Solutions (APAC-Customer Service Inc.)
05.2010 - 12.2011
Bachelor Of Science in Nursing -
NDC-Tagum Foundation,INC
10.2005 - 10.2006
Highschool - undefined
Ateneo De Davao University
06.1997 - 06.2001