EMELYN S. MONFERO
Summary
With proven experience in the kitchen department of a cruise line, I have developed strong skills in proper food handling, compliance with food safety standards and procedures, and the ability to multitask efficiently in a fast-paced environment. Interested in building a career where I can be a good fit in terms of my skills, experience and overall qualifications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Online Seller
Self-employed
06.2019 - Current
- Managed product listings, customer orders, and daily communication.
- Optimized product listings and descriptions, improving search visibility and driving more traffic to the online store.
- Handled basic inventory, packing, and deliveries.
- Provided responsive customer service and follow-ups.
Kitchen Assistant
Holland America Line
01.2015 - 02.2017
- Assisted in food preparation onboard a cruise ship under the supervision of the Sous Chef.
- Maintained a clean and operational work station in compliance with food safety and company standards.
- Assigned in Lido Buffet, providing prompt service and attending to guest food request.
- Performed various galley duties as directed by the Sous Chef.
Barista
Roots and Herbs Coffee Shop
07.2014 - 10.2014
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Took customer orders and prepared coffee, tea, and light meals according to cafe standards and guest preferences.
- Contributed to a positive team environment through effective communication and collaboration with colleagues
- Performed closing duties, including cleaning equipment and workstations to ensure cafe readiness for the next day.
Education
BS HOTEL AND RESTAURANT MANAGEMENT - SPECIALIZING IN CRUISE SHIP MANAGEMENT
Palompon Institute of Technology
Palompon, Leyte05-2014
Skills
- Food preparation and handling
- Knowledge in kitchen cleaning and sanitation
- Fast learner and willing to be trained
- Customer service and guest interaction
- A great team player
- Hardworking and Reliable
Accomplishments
OJT TRAINEE/RECEPTIONIST
Palompon-Eco Tourism Office
Palompon, Leyte
April 2013-January 2014
Certification
- BAKING AND PASTRY PRODUCTION TESDA NCII
- SAB Training: Values Formation and Personality Development
- Introduction to Cruise Line Management
- Advanced Cruise Line Management
- Workshop on Tourism and Personality Development and Public Relation
- Seminar on Global Trends in the Hotel and Restaurant Industry and Entrepreneurship.
(Trainings provided by Palompon Institute of Technology-Palompon Leyte)
Additional Information
Date of Birth: January 16, 1993
Birth Place: Palompon, Leyte
Citizenship: Filipino
Civil Status: Married
Height: 153 cm
Weight: 53 kg
Languages
English
Cebuano
Tagalog
Timeline
Online Seller
Self-employed
06.2019 - Current
Kitchen Assistant
Holland America Line
01.2015 - 02.2017
Barista
Roots and Herbs Coffee Shop
07.2014 - 10.2014
BS HOTEL AND RESTAURANT MANAGEMENT - SPECIALIZING IN CRUISE SHIP MANAGEMENT
Palompon Institute of Technology
Similar Profiles
Claire OverfeltClaire Overfelt
Math Tutor at Self-EmployedMath Tutor at Self-Employed
Jaeson Auge CaldwellJaeson Auge Caldwell
Digital Media Sales/Production at Self-EmployedDigital Media Sales/Production at Self-Employed
Christopher FranzChristopher Franz
Optical Engineer at Self-EmployedOptical Engineer at Self-Employed
Jacqueline MillerJacqueline Miller
House Cleaner at Self-employedHouse Cleaner at Self-employed
Francisco José RomeroFrancisco José Romero
Seller and Online Seller at IndependantSeller and Online Seller at Independant