Summary
Overview
Work History
Education
Skills
Timeline
Generic
EMELLIE RAFAL

EMELLIE RAFAL

SENIOR MANAGER - RETAIL MANAGEMENT
SANTA

Summary

Dynamic leader with proven expertise in driving sales performance and store profitability at Globe Telecom. Excelled in operations management and superior customer service, achieving significant sales targets. Skilled in sales analysis and people development, fostering team collaboration and excellence. Experienced in mentoring, with a background in teaching which is an advantage in training people.

Most of all, I am a leader with a heart.

Overview

25
25
years of professional experience

Work History

RETAIL MANAGER

Globe Telecom
10.1999 - Current
  • Drives Team Sales Performance and Store Profitability
  • Ensures Sales Targets are achieved
  • Ensures all aftersales concerns and executive escalations are handled well and resolved.
  • Manages Staff Schedule
  • Ensures smooth operation inside store to have superior customer experience
  • Mentors and Coaches Direct Reports for their Career and personal development

COLLEGE INSTRUCTOR

ILOCOS SUR COMMUNITY COLLEGE
06.1999 - 09.1999
  • COLLEGE INSTRUCTOR FOR MANAGEMENT AND MATH SUBJECTS

Education

MBA - Business Administration

UNIVERSITY OF NORTHERN PHILIPPINES
Vigan, Province Of Ilocos Sur, Philippines
04.2001 -

Bachelor of Science - MANAGEMENT ACCOUNTING

UNIVERSITY OF NORTHERN PHILIPPINES
Vigan, Province Of Ilocos Sur, Philippines
04.2001 -

Skills

  • Sales Analysis

  • Operations Management

  • Business Administration

  • Inventory Control

  • Oral and Written Communication

  • Problem Solving and Decision Making

  • People development and managing Staff behavior

  • Team Collaboration

  • Execution Excellence

  • Team Collaboration

  • Superior Customer Service

    • Timeline

    MBA - Business Administration

    UNIVERSITY OF NORTHERN PHILIPPINES
    04.2001 -

    Bachelor of Science - MANAGEMENT ACCOUNTING

    UNIVERSITY OF NORTHERN PHILIPPINES
    04.2001 -

    RETAIL MANAGER

    Globe Telecom
    10.1999 - Current

    COLLEGE INSTRUCTOR

    ILOCOS SUR COMMUNITY COLLEGE
    06.1999 - 09.1999

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    EMELLIE RAFALSENIOR MANAGER - RETAIL MANAGEMENT