Emelli-An D. Donio

Motivated Business Administration undergraduate majoring in Financial Management with proven experience in customer service and sales. Skilled in digital moderation, administrative support, and scenario-based problem solving, with advanced abilities in claim detection, evidence evaluation, and workflow prioritization. Adept at clear, empathetic communication and fact-checking, ensuring accuracy and professionalism in fast-paced environments. Currently transitioning from BPO hotel reservation sales to digital support roles, bringing adaptability, discipline, and a strong customer-first mindset to every task.