Emecelia Velasquez

· Delivering effective exchange communications through emails and phone calls with clients from all over the world who request VIP, CORPORATE flight handling and aircraft parking at the General Aviation.

· Conducting proper instruction and coordination across various departments responsible in all incoming and outgoing flight landing, parking, pax and crew handling such as immigration authorities for flight landing and overfly permits approval, pax and crew visas, hotel bookings, meet and assist and all that is necessary for the handling services.

· Ensures all flight handling request and approvals are recorded and documented

· Documenting all services rendered and issues direct invoice.

· Submits Report to Finance

· Conducts orientation to new Staff and gives necessary training if required.

• Assists Customer for their flight itinerary
• Book and Issued Tickets to customers
• Sends telexes to other PAL station if required.
• Managed refunds or exchanges as needed while adhering to company policies, resulting in satisfied customers despite unexpected changes.
• Enhanced customer satisfaction by efficiently handling ticketing transactions and addressing inquiries.
• Reviewed tickets, identification, and passports to verify traveler identity.
• Input customer reservations, payment sources, and contact details into Sabre system.

• CIVIL SERVICE PROFESIONAL CERTIFICATE OF ELIGIBILITY - DATED MARCH 19 2002
• CERTIFICATE OF TRAINING E-SYNERGY SYSTEM - DATED AUGUST 6 2011
• CERTIFICATE OF BASIC AND INTERMEDIATE AIRFARES AND TICKETING

- DATED OCTOBER 28, 2003