Motivated Patient Care Advocate knowledgeable in healthcare management, hospital operations and regulatory compliance. Talent for overseeing multiple tasks while maintaining quality care. Hardworking and diligent with passion for patient advocacy.
Hi, I’m
Ellaine Mae Beriong-Sanchez
Malabon, Metro Manila
Summary
Overview
8
years of professional experience
Work History
Concentrix
Patient Care Advocate
04.2023 - 05.2024
Job overview
- Managed approximately 40 incoming calls and emails per day from customers.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Managed effective communication between patients and providers by serving as liaison for questions or concerns.
Alorica
Customer Experience Representative
11.2022 - 02.2023
Job overview
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within company's database.
New San Jose Builders, INC.
Property Specialist
08.2021 - 02.2022
Job overview
- Built and maintained client relationships to meet sales targets.
- Scheduled outside contractors for major maintenance issues.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
Donnie Geisler Taekwondo Training Center, Inc.
Taekwondo Assistant Coach
01.2016 - 03.2021
Job overview
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining strong work ethic both on and off field.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
Mountain's Peak Taekwondo Center
Taekwondo Assistant Coach
11.2014 - 12.2015
Job overview
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining strong work ethic both on and off field.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
Education
Emilio Aguinaldo College1113 San Marcelino St, Paco, Manila, Metro Manila
Bachelor of Science from Business Administration And Management
01.2021
University Overview
Colegio De San Juan De Letran151 Muralla St, Intramuros, Manila, Metro Manila
Bachelor of Science from Business Administration And Management
02.2015
University Overview
Skills
- Adaptability
- Account Management
- Strategic and Social Selling
- Excellent attention to details
- Technical and Critical solving
- Empathy and Compassion
- Excellent written and verbal communication skills
- Proven leadership skills and ability to motivate
Training Seminars
Training Seminars
- 64th Annual Philippine Mine Safety and Environment Association (PMSEA). Camp John Hay Baguio. (Nov. 21-24, 2015)
- Tracel Training/Seminar Benedicto Steel Office (Sep. 11, 2015)
- Crosby Communication System, Alabang Muntinlupa (Aug. 15, 2015)
References
References
Available upon requestSimilar Profiles
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