Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Emar Aquino

Cebu City

Summary

Accomplished Customer Service Representative with expertise from Concentrix, adept at resolving disputes and enhancing customer loyalty. Proficient in active listening and data entry, I excel in transforming challenges into positive outcomes, evidenced by improved user experiences and increased repeat business. Skilled in critical thinking, I consistently deliver results that align with company goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Concentrix
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Qualfon
04.2020 - 01.2021
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

Bachelor of Science - General Studies

Carcar City College
Carcar, Province Of Cebu
04-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Concentrix
02.2022 - Current

Customer Service Representative

Qualfon
04.2020 - 01.2021

Bachelor of Science - General Studies

Carcar City College

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Emar Aquino