Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elyssa Jane Gomez

Marilao

Summary

Exceptional Interpersonal skills With strong orientation in building rapport with other people Solid written and oral skills Able to work under pressure in a fast paced, time sensitive environment Proven ability in managing tasks from planning, execution and completion Problem Solving skills and critical thinking PC Proficient With extensive knowledge in various Microsoft Office Applications Creative and Analytical Credit Repair Cloud Webinar Zoom Webinar February 2023 Seller Systems Amazon Private Label Training Zoom Webinar May 2021 Career Orientation in the Cruise Industry MIHCA, Manila October 2012 Front Office and Hotel Operations Fort Ilocandia Resort Hotel December 2010 To secure a position in your company with high regard and well-established organization with a stable environment that will lead to a lasting kinship. To obtain a position that will enable me to use my social skills and ability to work well with people.

Overview

13
13
years of professional experience
14
14
years of post-secondary education

Work History

CREDIT REPAIR SPECIALIST

JANE REYES GOMEZ, NEXT STEP CREDIT REPAIR
02.2023 - 11.2023
  • Maintained compliance with applicable regulations and laws governing consumer credit
  • Complied with internal controls and government regulations
  • Improved understanding of financial statements, which helped in assessing risk
  • Investigated and resolved customer disputes related to credit decisions
  • Identified issues, analyzed information and provided solutions to problems

PRODUCT DESIGN AND DEVELOPMENT COORDINATOR

UMBRELLA FUND
01.2021 - 01.2023
  • Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones
  • Defined and integrated roles, responsibilities, and processes for business team and data management organization
  • Directed product development efforts using industry-specific tools to increase sales and overall company productivity
  • Prepared grant proposals under tight deadlines
  • Monitored product pricing and legal requirements
  • Identified revenue opportunities by collaborating with distribution partners

CUSTOMER SERVICE REPRESENTATIVE

MACKREY INDUSTRIAL CORP
01.2014 - 01.2015
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Updated account information to maintain customer records
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints

OFFICE STAFF

01.2011 - 01.2012
  • Produced letters and memoranda to inform stakeholders of business decisions
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Interacted with customers by phone, email, or in-person to provide information

SALES SPECIALIST

TELETECH
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs

CUSTOMER SERVICE REPRESENTATIVE

TILE EXPRESS SHOP
01.2016
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers

SALES SPECIALIST, 2016

CONVERGYS
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
  • Provided first-rate service to all customers and potential customers
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs

Education

Hospitality and Restaurant Services (HRS - undefined

STI COLLEGE MUÑOZ EDSA Muñoz
01.2012 - 01.2014

BSTRM - undefined

01.2009 - 01.2011

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ST. CATHERINE COLLEGE OF VALENZUELA Mapulang Lupa
01.2005 - 01.2009

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ST. CATHERINE COLLEGE OF VALENZUELA Mapulang Lupa
01.1999 - 01.2005

Bachelor of Science - Tourism Management

CENTRO ESCULAR UNIVERSITY

Skills

Dispute Resolution

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Timeline

CREDIT REPAIR SPECIALIST

JANE REYES GOMEZ, NEXT STEP CREDIT REPAIR
02.2023 - 11.2023

PRODUCT DESIGN AND DEVELOPMENT COORDINATOR

UMBRELLA FUND
01.2021 - 01.2023

CUSTOMER SERVICE REPRESENTATIVE

TILE EXPRESS SHOP
01.2016

CUSTOMER SERVICE REPRESENTATIVE

MACKREY INDUSTRIAL CORP
01.2014 - 01.2015

Hospitality and Restaurant Services (HRS - undefined

STI COLLEGE MUÑOZ EDSA Muñoz
01.2012 - 01.2014

OFFICE STAFF

01.2011 - 01.2012

BSTRM - undefined

01.2009 - 01.2011

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ST. CATHERINE COLLEGE OF VALENZUELA Mapulang Lupa
01.2005 - 01.2009

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ST. CATHERINE COLLEGE OF VALENZUELA Mapulang Lupa
01.1999 - 01.2005

SALES SPECIALIST

TELETECH

SALES SPECIALIST, 2016

CONVERGYS

Bachelor of Science - Tourism Management

CENTRO ESCULAR UNIVERSITY
Elyssa Jane Gomez