Elyssa Jane Gomez
Marilao
Summary
Exceptional Interpersonal skills With strong orientation in building rapport with other people Solid written and oral skills Able to work under pressure in a fast paced, time sensitive environment Proven ability in managing tasks from planning, execution and completion Problem Solving skills and critical thinking PC Proficient With extensive knowledge in various Microsoft Office Applications Creative and Analytical Credit Repair Cloud Webinar Zoom Webinar February 2023 Seller Systems Amazon Private Label Training Zoom Webinar May 2021 Career Orientation in the Cruise Industry MIHCA, Manila October 2012 Front Office and Hotel Operations Fort Ilocandia Resort Hotel December 2010 To secure a position in your company with high regard and well-established organization with a stable environment that will lead to a lasting kinship. To obtain a position that will enable me to use my social skills and ability to work well with people.
Overview
13
13
years of professional experience
14
14
years of post-secondary education
Work History
CREDIT REPAIR SPECIALIST
JANE REYES GOMEZ, NEXT STEP CREDIT REPAIR
2023.02 - 2023.11
- Maintained compliance with applicable regulations and laws governing consumer credit
- Complied with internal controls and government regulations
- Improved understanding of financial statements, which helped in assessing risk
- Investigated and resolved customer disputes related to credit decisions
- Identified issues, analyzed information and provided solutions to problems
PRODUCT DESIGN AND DEVELOPMENT COORDINATOR
UMBRELLA FUND
2021.01 - 2023.01
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones
- Defined and integrated roles, responsibilities, and processes for business team and data management organization
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity
- Prepared grant proposals under tight deadlines
- Monitored product pricing and legal requirements
- Identified revenue opportunities by collaborating with distribution partners
CUSTOMER SERVICE REPRESENTATIVE
MACKREY INDUSTRIAL CORP
2014.01 - 2015.01
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
OFFICE STAFF
2011.01 - 2012.01
- Produced letters and memoranda to inform stakeholders of business decisions
- Provided clerical support to company employees by copying, faxing, and filing documents
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
SALES SPECIALIST
TELETECH
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Managed customer accounts to secure customer satisfaction and repeat business
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
CUSTOMER SERVICE REPRESENTATIVE
TILE EXPRESS SHOP
2016.01
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
SALES SPECIALIST, 2016
CONVERGYS
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Provided first-rate service to all customers and potential customers
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
Education
Hospitality and Restaurant Services (HRS - undefined
STI COLLEGE MUÑOZ
EDSA Muñoz
2012.01 - 2014.01
BSTRM - undefined
2009.01 - 2011.01
undefined
ST. CATHERINE COLLEGE OF VALENZUELA
Mapulang Lupa
2005.01 - 2009.01
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ST. CATHERINE COLLEGE OF VALENZUELA
Mapulang Lupa
1999.01 - 2005.01
Bachelor of Science - Tourism Management
CENTRO ESCULAR UNIVERSITY
Skills
Dispute Resolution
Collections Experience
Bankruptcy Knowledge
Debt Management
Credit Analysis
Collections Management
Oral and Written Communications
Credit Programs
Report Preparation
Verbal and Written Communication
Timeline
CREDIT REPAIR SPECIALIST
JANE REYES GOMEZ, NEXT STEP CREDIT REPAIR
2023.02 - 2023.11
PRODUCT DESIGN AND DEVELOPMENT COORDINATOR
UMBRELLA FUND
2021.01 - 2023.01
CUSTOMER SERVICE REPRESENTATIVE
TILE EXPRESS SHOP
2016.01
CUSTOMER SERVICE REPRESENTATIVE
MACKREY INDUSTRIAL CORP
2014.01 - 2015.01
Hospitality and Restaurant Services (HRS - undefined
STI COLLEGE MUÑOZ
EDSA Muñoz
2012.01 - 2014.01
OFFICE STAFF
2011.01 - 2012.01
BSTRM - undefined
2009.01 - 2011.01
undefined
ST. CATHERINE COLLEGE OF VALENZUELA
Mapulang Lupa
2005.01 - 2009.01
undefined
ST. CATHERINE COLLEGE OF VALENZUELA
Mapulang Lupa
1999.01 - 2005.01
SALES SPECIALIST
TELETECH
SALES SPECIALIST, 2016
CONVERGYS
Bachelor of Science - Tourism Management
CENTRO ESCULAR UNIVERSITY