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Open to workDesired start date: Immediately
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Hi, I’m
Ely Dee
Assistant Store Manager
Ormoc City,LEY
Work Preference
Summary
Experienced and reliable Assistant Store Manager with over 7 years in retail operations, specializing in cashiering and front-end management. Proven ability to lead and motivate teams, ensure smooth daily operations, and deliver exceptional customer service. Skilled in cash handling, POS system management, loss prevention, and staff training. Adept at resolving customer issues efficiently while maintaining a positive store environment. Committed to supporting store goals through efficient cashier operations, team supervision, and continuous process improvement.
Overview
23
years of professional experience
Work History
Robinsons Retail Holdings
Assistant Store Manager
03.2018 - 10.2025
Job overview
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Monitored store cleanliness and organization, contributing to a welcoming shopping environment.
- Trained new staff on operational procedures and customer service standards.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in daily store operations, ensuring efficient workflow and customer service excellence.
- Supported inventory management by organizing stock and maintaining product displays.
- Engaged with customers to address inquiries and provide product information effectively.
Prime Asia Pawn & Jewelry Shop, Inc.
Area Supervisor
12.2002 - 04.2016
Job overview
- Led daily operations, ensuring adherence to safety protocols and quality standards.
- Conducted regular audits of site conditions, ensuring compliance with company policies and regulations.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Conducted routine inspections to check quality and compliance with established specifications.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Coordinated with other departments to launch successful promotional events, boosting foot traffic and sales.
- Led team to exceed sales targets for five consecutive quarters through effective coaching and leadership.
- Increased customer loyalty by implementing rewards program tailored to frequent shoppers.
Education
Western Leyte College of OrmocOrmoc City, Province Of Leyte, Philippines
Bachelor of Science from Management
03-2002
Skills
- Cash Handling & POS Management
- Customer Service Excellence
- Team Leadership & Training
- Store Operations Support
Timeline
Assistant Store Manager
Robinsons Retail Holdings
03.2018 - 10.2025
Area Supervisor
Prime Asia Pawn & Jewelry Shop, Inc.
12.2002 - 04.2016
Western Leyte College of Ormoc
Bachelor of Science from Management