Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ELVIS JAN COLPITA

Mandaluyong City

Summary

Skilled subject matter expert with broad experience in delivering impactful results. Strong focus on team collaboration and adaptability to meet changing needs, ensuring reliability and effectiveness. Proven ability in problem-solving, strategic planning, and industry-specific knowledge to drive success. Recognized for clear communication, leadership, and commitment to achieving organizational goals.

Overview

7
7
years of professional experience

Work History

SME - DoorDash

TELUS Digital
06.2024 - Current
  • Analyze data and trends to identify patterns of fraudulent activity.
  • Investigate flagged accounts, transactions, and behaviors to determine legitimacy.
  • Serve as a resource for other teams on fraud-related questions.
  • Manage complex and high-risk fraud cases.

Frontline SME - Google Cloud Platform

TELUS Digital
02.2024 - 05.2024
  • Working with escalated cases and communicating directly with clients to resolve high-end issues.
  • Supports Tier 1 agents in finding and processing resolutions effectively and promptly to ensure customer satisfaction.

Tier 1 Support Specialist - Google Cloud Platform

TELUS Digital
10.2023 - 01.2024
  • Accept and triage all incoming cases; Primary resource for providing billing solutions to issues or concerns of the customer via email and/or chat.
  • Provide technical support to customers related to billing console navigation.
  • Hand off an escalated cases to Tier 2, same when customer threatens with legal action.


CSR III - Fraud Specialist

TELETECH
09.2018 - 06.2023
  • Answer incoming communications from customers through voice, email or chat.
  • Open and maintain customer accounts and private information.
  • Conduct research to provide answers for customers to resolve their issue.
  • Analyze financial transactions and data to identify and investigate potential fraudulent activity.
  • Develop and implement fraud prevention strategies and procedures to minimize fraudulent activity.

Customer Service Representative

CONVERGYS
09.2017 - 09.2018
  • Answering incoming calls from customers.
  • Ensuring that customer's requests are managed in an appropriate and timely manner.
  • Delivering a high caliber of service in a friendly, confident and informed manner.
  • Manage large number of incoming calls.

Education

Bachelor of Science - Information Technology

Baguio College of Technology
04-2014

Skills

  • Diagnose and Troubleshoot Computer Systems
  • Computer Networking and Data Communication
  • Basic Web Design (HTML, CSS, PHP)
  • Knowledge in Basic Electronics, Schematic Diagrams and Symbols
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Strong analytical skills

References

Ma. Imelda Olifermo 

Team Leader / TELUS 

09994638787


Mary Grace Elloso 

Team Leader / TELUS 

09995189461


Mary Grace Lim 

Operations Manager / TELUS 

09395168042

Timeline

SME - DoorDash

TELUS Digital
06.2024 - Current

Frontline SME - Google Cloud Platform

TELUS Digital
02.2024 - 05.2024

Tier 1 Support Specialist - Google Cloud Platform

TELUS Digital
10.2023 - 01.2024

CSR III - Fraud Specialist

TELETECH
09.2018 - 06.2023

Customer Service Representative

CONVERGYS
09.2017 - 09.2018

Bachelor of Science - Information Technology

Baguio College of Technology

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ELVIS JAN COLPITA