Elvira Arsaga Balocating

• Greet Customers in a friendly and professional manner.
• Answer phone calls and place orders.
• Helps track the package and provides the status of this order.
• Helps customers create cases for Preventative maintenance requests and syringe calibration for PFT machines.
• Helps customer transfer their calls to the correct department.
• Build sustainable relationships and engage customers by going the extra mile.
• Implemented robust quality control measures that minimized errors and ensured accurate outputs at all times.

• Greet Customers in a friendly and professional manner.
• Answer phone calls and set schedules for Covid Vaccines.
• Helps provide information for available schedules and Facilities.
• Helps customers with general information about types of vaccines and updates about available facilities.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Acknowledging and resolving customer complaints.

• Help Customer trace their package.
• Sending disputes request to the lost package
• Sending delivery Issue reports to the tracing team for the delayed package.
• Provide general inquiries to the customers.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Acknowledging and resolving customer complaints.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Current Lead representative of my Team
• Responsible for managing the Team if the Coach is not around.
• Sending EOD reports, doing SBS when necessary, and acting as a mentor of the Team.
• Assist Customers promptly.
• Assist customer booking for smart meter installation.
• Provide inquiries about smart meters.

· SMART MENTOR for the month of AUGUST-OCTOBER

· Assisting newbies with the process.

· Act as POC if the Team Leader is not around.

· Doing SBS and Coaching the ABAY agents.

· Providing Start of Shift and End of Shift Reports.

· WAVERLY MENTOR for the month of NOVEMBER 2019-nov 2020 –

· Act as POC Coach when the Team leader is not around.

· Do call listening audits for weekly and monthly audits.

· Assisting agents in the process

· Doing SBS and Coaching the agents.

· Providing Start of Shift and End of Shift Reports.

• Provide excellent Customer service.
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Assist customers in a timely manner. -process toll payments and provide general inquiries.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Managed high call volume while maintaining a courteous and professional demeanor.

• Provide excellent Customer service. -Assist customers in a timely manner. -process toll payments and provide general inquiries.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

• Provide excellent Customer service.
• Answer Customer queries about their credit card accounts and provide information about their bills and debts.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.