Elvin Bryan De Paz
Customer Service Representative
Las Piñas City,Metro Manila
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Majorel (Booking.com Account)
2023.06 - 2023.12
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved service-related problems and documented actions in system.
Customer Service Representative
Concentrix (AT&T Account)
2022.11 - 2023.06
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Bachelor of Arts - Journalism
Western Mindanao State University
Zamboanga City 2001.04 -
Skills
Account Updating
Timeline
Customer Service Representative
Majorel (Booking.com Account)
2023.06 - 2023.12
Customer Service Representative
Concentrix (AT&T Account)
2022.11 - 2023.06
Bachelor of Arts - Journalism
Western Mindanao State University
2001.04 -
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