Elvie Barretto

Team Leadership & Operations:
- Drives efficiency & team performance through coaching, KPI monitoring, and policy implementation
- Bridges staff & upper management, overseeing daily ops, scheduling, and training

Achievements:
- Consistent high performer (ME to EE monthly)
- Top FLM multiple times; highest AES score (2025); T20 ranking (Annual Review)
- Retention Champ 2025

Growth & Responsibilities:
- Promoted to Assistant Manager (2022); Acting OM/Cluster Leader (2021)
- Led client-facing tasks with high ops leaders; managed internal/external hires
- Engagement Lead: monthly events, R&R activities, HR interactions

Industry:

- Retail | Voice CS

- FCRM ( Financial Crime Risk Management) | Non - Voice

• Directed team efforts to achieve operational goals and optimize productivity through strategic workflow management.
• Developed employee capabilities through mentorship, fostering a supportive and collaborative team culture.
• Developed and implemented strategies to streamline operations, resulting in reduced turnaround times.
• Achieved recognition as a subject matter expert in 2013 after starting as an agent in 2026. Drove team success and collaboration as a team leader from 2015, enhancing overall team performance.
• Recognized as Employee of the Year for outstanding performance in 2016.
• Received loyalty award in 2016, reflecting consistent performance and long-term service.
• Facilitated communication and collaboration as engagement liaison for telco account.
• Handled Financial, Customer Service, Technical and Telco Accounts