Elsie Bacquial
Summary
Motivated and goal-oriented Elementary Education graduate with a strong academic record, recognized as a Director's Lister and recipient of multiple leadership and academic awards, including Outstanding Pre-Service Teacher and Leadership Awardee. Demonstrates excellent interpersonal and communication skills developed through roles in customer service and as a Financial Advisor. Actively involved in student leadership, having served in government student bodies and participated in leadership seminars and student-teacher congresses. Adept at classroom management, curriculum planning, and student engagement. Committed to fostering inclusive, dynamic learning environments and contributing positively to both academic and community settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate (Seasonal)
Amazon Operation Services Philippines, Inc
2021.10 - 2022.01
Provides assistance by addressing customer inquiries, resolving issues related to order tracking and deliveries, processing refunds and replacements, and conducting root cause analysis to ensure effective issue resolution
Financial Advisor
AXA Philippines Inc
2020.08 - 2021.08
Analyzes financial information provided by clients to develop tailored strategies, recommend appropriate products and services, and support clients in achieving their financial objectives.
Outbound Appointment Setter (Project-based)
ADL Global Solutions
2020.08 - 2020.09
Conducts outbound calls to designated U.S. states to schedule appointments and coordinate dispatches for roof inspections in collaboration with partner companies.
Customer Service Representative (Travel)
Teleperformance Philippines
2019.03 - 2019.09
Handles incoming calls and inquiries from customers seeking assistance with hotel bookings, car rentals, and land transfer arrangements
Education
Bachelor of Science - Elementary Education
Benedicto College
Mandaue City, Province Of Cebu, Philippines2025-05
Skills
Teaching & Classroom Management Skills
Curriculum planning and lesson development
Classroom management and discipline strategies
Student assessment and progress tracking
Experience with age-appropriate pedagogy
Cultural Sensitivity & Adaptability
Cross-cultural communication and understanding
Willingness to adapt teaching styles to diverse student needs
Open-mindedness and respect for different traditions and customs
Language Proficiency
Proficiency in English
Additional languages (local language or regional languages)
IELTS Certification
Communication & Interpersonal Skills
Clear and professional communication (verbal and written)
Ability to collaborate with international colleagues, parents, and students
Empathy and patience, especially with language barriers or adjustment periods
Tech & Digital Literacy
Proficiency in digital teaching tools (Google Classroom, Microsoft Teams, Zoom, etc)
Experience with virtual/online teaching
Use of educational technology in the classroom
Certification
- Licensed Professional Teacher
- International English Language Testing System (IELTS)
- 12-Hour TESOL/TEFL Certificate
Timeline
Customer Service Associate (Seasonal)
Amazon Operation Services Philippines, Inc
2021.10 - 2022.01
Financial Advisor
AXA Philippines Inc
2020.08 - 2021.08
Outbound Appointment Setter (Project-based)
ADL Global Solutions
2020.08 - 2020.09
Customer Service Representative (Travel)
Teleperformance Philippines
2019.03 - 2019.09
Bachelor of Science - Elementary Education
Benedicto College