Elsbeth Amancio
Mandaluyong
Summary
Dynamic and proactive professional with extensive experience as a Survey Compliance Executive at Ronin International. Expert in regulatory compliance and quality assurance, I excel in client communication and process improvement, ensuring timely and accurate project delivery. My strong attention to detail and effective communication skills drive successful outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Survey Compliance Executive
Ronin International
01.2025 - 04.2025
- Managed and executed a variety of Survey Compliance tasks, including questionnaire reviews, link testing, translations, transcriptions, coding, and quality checks.
- Coordinated with external suppliers such as freelancers and language service providers, ensuring timely delivery and accuracy of all materials.
- Administered supplier workflows, raised purchase orders, approved invoices, and provided feedback on performance.
- Supported process improvements, maintained internal trackers and databases, and participated in kickoff meetings to provide cost and timeline estimates.
- Ensured compliance with industry standards such as ISO 20252, ISO 27001, and relevant data protection laws.
Executive Assistant
Valbrun Group LLC
08.2024 - 10.2024
- Provided administrative support to partners, managers, and accounting staff, managing calendars, scheduling meetings, arranging travel, and handling correspondence.
- Acted as a liaison between clients and the firm, addressing client inquiries, scheduling appointments, and assisting with communication as needed.
- Coordinated meetings and maintained client databases, ensuring that all information was accurate.
Executive Assistant
IAM Accounting LLC
04.2024 - 08.2024
- Provided administrative support to partners, managers, and accounting staff, including managing calendars, scheduling meetings, and handling correspondence.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Developed effective filing systems for easy retrieval of information when needed.
- Facilitated communication between senior management and staff.
- Acted as a liaison between clients and the firm, addressing inquiries, and scheduling appointments.
- Coordinated meetings, maintained client databases, assisted with compliance tasks, and supported executive time management to enhance productivity.
Service Analyst
Citibank Singapore
10.2018 - 01.2024
- Executed administrative tasks within back office operations to enhance efficiency.
- Conducted investigations into potential fraud incidents, identifying key risk factors.
Analyzed customer service data to pinpoint trends and recommend improvements. - Addressed customer inquiries and provided support through calls and emails.
- Oversaw client communications to ensure clarity and responsiveness.
- Made executive decisions regarding grant waivers to improve operational flow.
- Managed direct calls to waiver department, reducing general customer service volume by 40%.
- Increased client satisfaction through effective resolution of inquiries and issues.
Education
Bachelor of Science - Mass Communication
Central Philippine University
Skills
- Survey compliance
- Quality assurance
- Regulatory compliance
- Data protection
- Client communication
- Team collaboration
- Communication skills
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Customer support
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Survey Compliance Executive
Ronin International
01.2025 - 04.2025
Executive Assistant
Valbrun Group LLC
08.2024 - 10.2024
Executive Assistant
IAM Accounting LLC
04.2024 - 08.2024
Service Analyst
Citibank Singapore
10.2018 - 01.2024
Bachelor of Science - Mass Communication
Central Philippine University
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