Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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ELSA A. AGUHOB
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ELSA A. AGUHOB

Baclayon,Bohol

Summary

I am experienced in providing both inbound and outbound phone support, skilled at problem-solving, multitasking, and delivering effective solutions. I stay calm under pressure, I am performance-driven, and motivated to hit goals while managing high-volume inquiries efficiently and ensuring a positive customer experience on every call.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions.

Overview

15
15
years of professional experience

Work History

Clinic Coordinator

Waypoint Counselling Network
Remote
03.2026 - 05.2026

Team Manager

Ibex Global Solutions
Bohol
12.2022 - 12.2025

Subject Matter Expert

Ibex Global Solutions
Bohol
03.2021 - 12.2022

Escalation Callback Support

Ibex Global Solutions
Bohol
08.2020 - 02.2021

Customer Service Rep (Chat Support)

Ibex Global Solutions
Bohol
03.2020 - 07.2020

Customer Service Representative (Voice)

Ibex Global Solutions
Bohol
09.2019 - 03.2020

Team Leader

ZLPro Solutions
Bohol
07.2018 - 07.2019

Telemarketer

Voice Pro Solutions
Bohol
12.2017 - 03.2018

Appointment Setter

ZLPro Solutions (Home Based)
Bohol
10.2017 - 03.2018

Customer Service Advocate

CONVERGYS
Cebu City
09.2015 - 11.2017

Online English Teacher

Acadsoc Online Teaching (WFH)
Bohol
07.2017 - 08.2017

Customer Service Representative

Rent To Own Homes (WFH)
Bohol
04.2017 - 06.2017

Technical Support Representative

WEST CONTACT SERVICES
Makati City
12.2014 - 04.2015

Technical Support Representative

TELEPERFORMANCE
Makati City
02.2014 - 11.2014

Technical Support Representative

SYKES ASIA
Quezon City
10.2011 - 07.2012

Education

Bachelor of Arts - Philosophy

HOLY NAME UNIVERSITY
Tagbilaran City
01-1999

High School - undefined

University Of Bohol
Tagbilaran City
01-1996

Skills

  • Google Workspace
  • Microsoft Office
  • Customer Service
  • Detailed and Organized
  • Hardworking
  • Ability to multitask
  • Ability to quickly adapt to change
  • Handles Escalation Concern Efficiently
  • Manage workflow
  • Problem solving
  • Flexible
  • Team collaboration
  • Time management
  • Team leadership
  • Phone and email etiquette
  • Excellent communication

LANGUAGES

English (highly skilled in the English medium for business communications, both oral and written)

Timeline

Clinic Coordinator

Waypoint Counselling Network
03.2026 - 05.2026

Team Manager

Ibex Global Solutions
12.2022 - 12.2025

Subject Matter Expert

Ibex Global Solutions
03.2021 - 12.2022

Escalation Callback Support

Ibex Global Solutions
08.2020 - 02.2021

Customer Service Rep (Chat Support)

Ibex Global Solutions
03.2020 - 07.2020

Customer Service Representative (Voice)

Ibex Global Solutions
09.2019 - 03.2020

Team Leader

ZLPro Solutions
07.2018 - 07.2019

Telemarketer

Voice Pro Solutions
12.2017 - 03.2018

Appointment Setter

ZLPro Solutions (Home Based)
10.2017 - 03.2018

Online English Teacher

Acadsoc Online Teaching (WFH)
07.2017 - 08.2017

Customer Service Representative

Rent To Own Homes (WFH)
04.2017 - 06.2017

Customer Service Advocate

CONVERGYS
09.2015 - 11.2017

Technical Support Representative

WEST CONTACT SERVICES
12.2014 - 04.2015

Technical Support Representative

TELEPERFORMANCE
02.2014 - 11.2014

Technical Support Representative

SYKES ASIA
10.2011 - 07.2012

High School - undefined

University Of Bohol

Bachelor of Arts - Philosophy

HOLY NAME UNIVERSITY
ELSA A. AGUHOB