ELROM ULYSSES DE LUNA
Operations Team Leader
Las Pinas City
Summary
-Diligent Team Manager with solid foundation in leading operations teams to achieve efficient workflows and high-quality outcomes. Successfully implemented process improvements that enhanced productivity and team morale. Demonstrated expertise in team management and problem-solving, ensuring seamless operational performance.
-Results-oriented Operations Team Leader with flexible and creative approach to handling routine and complex operational challenges. Clear and disciplined with skill in inspiring employees to meet and exceed performance targets.
=Goal-oriented Operations Team Lead with exceptional customer relations, conflict resolution and safety management skills. Sound judgment and self-directed mindset to handle routine and complex challenges with minimal oversight.
Overview
8
8
years of professional experience
Work History
Operations Team Leader
VXI Global Holdings
03.2020 - 12.2024
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
- Analyzed data to identify areas for improvement, resulting in higher levels of customer satisfaction.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Helped set and manage objectives for quality, productivity and compliance.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Partnering with Quality and WFM, having collaborative results.
- Direct reports with the Associate Director and Site Director.
- Monitoring Quintile Movement.
- Monthly and Weekly Business Review
- Random Audits and Sales Shepherding
- Plan For Success
Subject Matter Expert
VXI Global Holdings
01.2019 - 03.2020
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Streamlined communication between departments, ensuring that project specifications were clearly understood and met.
Retention Specialist
Alorica
05.2017 - 01.2019
- Customer Service | Win Back Team | 1 year Team Manager
- Keeping the customer with the family, using retention strategy.
Customer Service Representative
Teleperformance
01.2017 - 05.2017
- Customer service | Flights | Hotel | Car Reservation
- Providing exceptional experience and helping customers to choose the best itinerary and needs for their travel.
Education
3rd Year College undergraduate - BSCS
University of Perpetual Help System Dalta Las Pinas
Highschool graduate -
Immaculate Mary Montessori School
01.2011
Skills
- PEOPLE SKILLS
- KPI TRACKING
- EXPERT DEVELOPMENT
- DIRECT REPORTS
- PLAN FOR SUCCESS
- RETENTION
- RCA
- DDDM
- COACHING
- PROFICIENCY IN MSWORD AND EXCEL
- PERFORMANCE MONITORING
- STRONG IN WRITTEN AND VERBAL COMMUNICATION
Interests
Listening Podcast, Basketball, Cooking, Residency: Las Pinas City, Reference: Associate Director: Jimbo Laguiab Contact Number: 09189097338
PROFILE
- Top Sales Agent YTD 2019 VXI
- Top Subject Matter Expert YTD 2020
- Top Team Leader February 2021
- Top Team Leader August 2022
- Top Team Leader September 2022
- Top Team with Integrity 2022 YTD
- Top Team Leader YTD 2023
- 7 Habbits Certified
- Rising Star Certified
- DDDM PRO certified
- LA Certified
- NTTT Certified
- Uptitude Certified
CONTACT
- PHONE: 09352085372
- EMAIL: elrom.deluna24@gmai.com
Reference
Associate Director: Jimbo Laguiab
Phone Number: 09189097338
Timeline
Operations Team Leader
VXI Global Holdings
03.2020 - 12.2024
Subject Matter Expert
VXI Global Holdings
01.2019 - 03.2020
Retention Specialist
Alorica
05.2017 - 01.2019
Customer Service Representative
Teleperformance
01.2017 - 05.2017
3rd Year College undergraduate - BSCS
University of Perpetual Help System Dalta Las Pinas
Highschool graduate -
Immaculate Mary Montessori School
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