ELOISA TAPEL
Sta. Maria Bulacan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
Pasig City
08.2021 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Manage to solve problems that may arise by responding to message and calls within 60 seconds thereby improving customer service rating by 80%.
- Chatting with customers about their orders.
- Handle outbound calls from drivers and restaurants regarding the customer's order.
- Assisting customer's concern about unknown charges in their card.
F&B Attendant
Novotel Araneta City
Quezon City
11.2019 - 03.2020
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained poise and focus under pressure allowing for an efficient,
error-free job. - Greeting customers, taking food and beverage orders.
- Verifying the identification and age of any customers ordering
alcoholic beverages and submitting food orders to the kitchen staff. - Possessed strong interpersonal skills resulting in outstanding
communication, team- work, flexibility, and cohesiveness with fellow
co-workers. - Built professional relationships with guests and provided exceptional customer service throughout the dining and experience.
- Cleaned and sanitized work station and equipment.
- Initiated tasks and help when scheduled duties were completed.
- Served food and drinks efficiently and handled complaints accordingly.
Education
Bachelor of Science - Tourism Management
World Citi Colleges
Quezon Ciy 08.2015 - 06.2019
Skills
Customer service management
Baggage handling
Check-in processes
Through and pay attention to detail
Ability to work well with others
Friendly service mentality
Patience and the ability to remain calm in stressful situations
The ability to accept criticism and work well under pressure
Excellent verbal communication skills
Timeline
Customer Service Representative
Teleperformance
08.2021 - 03.2023
F&B Attendant
Novotel Araneta City
11.2019 - 03.2020
Bachelor of Science - Tourism Management
World Citi Colleges
08.2015 - 06.2019