Eloisa Mae Ignacio
Virtual Assistant | Healthcare Customer Support Specialist
Pasig,CAV
Summary
Detail-oriented Virtual Assistant and Healthcare Customer Support Specialist with over 7 years of experience delivering exceptional support to U.S. healthcare providers, members, and customers in fast-paced environments. Proficient in insurance eligibility verification, claims status inquiries, EOB processing, and HIPAA-compliant communication, while excelling in administrative tasks such as email management, scheduling, data entry, and workflow coordination. Expertise in CRM systems like Salesforce and productivity tools including Microsoft Office and Google Workspace enhances efficiency and effectiveness. Recognized for strong organizational skills, accuracy, and the ability to provide reliable remote support that fosters professional relationships and drives business results.
Overview
9
9
years of professional experience
Work History
Event Operator (On-Call)
Streamlined Communications
01.2025 - 11.2025
- Facilitated and coordinated 10+ virtual conferences monthly, ensuring smooth communication between speakers, hosts, and participants.
- Collaborated with technical teams to troubleshoot live-stream issues and maintain professional event delivery.
- Managed event documentation and communication channels to ensure seamless virtual operations.
Group Applications Support Officer
Microsourcing
04.2024 - 06.2024
- Provided operational support for diagnostic imaging systems including RIS and PACS, ensuring accurate system functionality and data management.
- Maintained and updated medical records while ensuring proper documentation and system accuracy.
- Assisted healthcare teams by monitoring system workflows and resolving technical concerns.
Technical Support Representative
Transcom Philippines
06.2023 - 02.2024
- Assisted 80+ customer calls daily with device troubleshooting, system setup, and technical support inquiries.
- Provided clear guidance to resolve technical issues while maintaining high customer satisfaction.
- Documented interactions and case resolutions using CRM systems.
Customer Service Representative – Pharmacy Members Line
Eversie
08.2022 - 04.2023
- Assisted members with prescription refills, medication orders, OTC product purchases, and delivery status inquiries.
- Verified member eligibility, prescription coverage, and copay details to ensure accurate order processing.
- Provided clear explanations regarding pharmacy benefits and medication coverage.
Customer Service Representative – Medical Providers Line
NTT Data
03.2020 - 07.2022
- Assisted healthcare providers with benefits verification, insurance coverage inquiries, and patient eligibility checks.
- Maintained HIPAA compliance while handling confidential patient information.
- Documented provider interactions and case updates using CRM systems.
Healthcare Customer Service Representative – Provider Services
Hinduja Global Solutions
12.2017 - 03.2020
- Managed 80+ provider calls daily regarding eligibility verification, claims status, and coverage inquiries.
- Verified provider network status and processed Explanation of Benefits (EOB) requests.
- Reviewed claims denials and authorization requests while guiding providers on documentation required for claim resolution.
Customer Service Representative – Retail Account
Sitel Philippines
09.2016 - 02.2017
- Assisted customers with order tracking, billing concerns, refunds, replacements, and cancellations.
- Managed high-volume customer interactions while maintaining service quality standards.
Education
Bachelor of Science - Information Technology
Technological Institute of The Philippines
01-2019
Skills
Healthcare & Medical VA Support
Insurance Eligibility & Benefits Verification
Claims Status & Denial Review
Prior Authorization Support
Explanation of Benefits (EOB) Processing
Provider & Member Support
HIPAA Compliance
Virtual Assistant & Administrative Support
Calendar & Schedule Management
Email & Inbox Management
Timeline
Event Operator (On-Call)
Streamlined Communications
01.2025 - 11.2025
Group Applications Support Officer
Microsourcing
04.2024 - 06.2024
Technical Support Representative
Transcom Philippines
06.2023 - 02.2024
Customer Service Representative – Pharmacy Members Line
Eversie
08.2022 - 04.2023
Customer Service Representative – Medical Providers Line
NTT Data
03.2020 - 07.2022
Healthcare Customer Service Representative – Provider Services
Hinduja Global Solutions
12.2017 - 03.2020
Customer Service Representative – Retail Account
Sitel Philippines
09.2016 - 02.2017
Bachelor of Science - Information Technology
Technological Institute of The Philippines