Eloisa Cueva
Guiuan,Eastern Samar
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Freelance Tutor
N/A
05.2019 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Conducted review sessions to help students prepare for tests.
Customer Service Representative
Expert Global Solutions Inc.
02.2009 - 08.2014
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Licensed Professional Teacher - Supplemental Study For Secondary Education
Eastern Samar State University
Guiuan, Province Of Eastern Samar07.2017
Bachelor of Science - Nursing
Holy Infant College
Tacloban City, Province Of Leyte, Philippines03-2008
Skills
- Active listening
- Data entry
- Customer satisfaction
- Empathy display
- Quality assurance
- Call management
- Payment processing
- Documentation and reporting
- Language fluency
- Sales and upselling
- Account updating
Timeline
Freelance Tutor
N/A
05.2019 - Current
Customer Service Representative
Expert Global Solutions Inc.
02.2009 - 08.2014
Licensed Professional Teacher - Supplemental Study For Secondary Education
Eastern Samar State University
Bachelor of Science - Nursing
Holy Infant College
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