Elmie L. Mones
Phillipines,Metro Manila
Summary
Results-oriented Executive with extensive experience in executive administration, human resources management, and hospitality operations. Delivered exceptional client service and optimised organisational efficiency through effective workflow management and employee relations across transport, manpower, and hotel sectors. Led cross-functional teams and cultivated strong stakeholder relationships to drive organisational growth and enhance employee engagement.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Store Manager
hard Discount Philippines inc
LAS PINAS, Metro Manila
03.2026 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Secured stock in appropriate storage areas to prevent damage and loss. and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Merchandised displays to showcase new and popular items.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Implemented theft prevention measures to reduce store losses.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Developed retail strategies with seasonal changes and implementation plans for deployment teams.
- Enforced team compliance with health and safety requirements to maintain standards.
- Reduced waste by offering special prices on goods nearing expiry dates.
- Labelled goods clearly and accurately in line with Trading Standards laws.
- Managed finances by controlling budgets and authorising expenditures.
- Streamlined operational procedures, reducing time spent on administrative tasks and enhancing efficiency.
Hotel Manager
Hotel Sogo
PASAY, Metro Manila
10.2023 - 03.2026
- Managed hotel operations, overseeing front desk, housekeeping, and maintenance departments to maintain high guest satisfaction.
- Supervised front office and housekeeping operations, ensuring consistent service quality and guest satisfaction.
- Specialised in managing front office and housekeeping operations to enhance guest experiences.
- Coordinated with multiple departments to resolve guest concerns promptly, achieving a 95% positive feedback rate.
- Addressed and resolved guest complaints with empathy and efficiency, turning negative experiences into positive outcomes.
- Led front desk service handling reservations, check-ins and check-outs.
- Trained staff in delivering first-class service for exceptional customer feedback.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Managed inventory control for all hotel supplies, ensuring availability while minimising waste and excess expenditure.
- Maintained strict security standards to protect guests, staff and property.
- Oversaw cash handling procedures, including banking and safe management, to ensure financial security.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
Operations Manager & HR Generalist
ALTASERV INC. MANPOWER AGENCY
PARANAQUE, METRO MANILA
05.2019 - 08.2023
- Directed HR operations for a manpower agency serving multiple client industries, ensuring compliance with labour laws and client-specific requirements.
- Oversaw recruitment, onboarding, and deployment processes, ensuring alignment with local employment regulations.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Recruited and hired staff for organisational vacancies while enforcing consistent policies across the workforce.
- Managed employee-employer relations, resolving disputes and grievances to foster a harmonious workplace.
- Developed and implemented client relationship strategies, resulting in a 20% increase in repeat contracts.
Executive Secretary & HR Generalist
PACIFIC BLUE TRANSPORT SERVICES
PASAY, Metro Manila
03.2010 - 09.2016
- Managed HR functions, overseeing recruitment, payroll processing, and employee engagement initiatives to enhance workforce satisfaction.
- Provided high-level administrative support to the executive team, including confidential correspondence, meeting coordination, and travel arrangements.
- Facilitated communication between senior management and staff, fostering an open workplace environment that encouraged collaboration.
- Maintained organised calendar for team meetings, travel, and appointments to ensure efficient scheduling and time management.
- Streamlined document management systems, improving retrieval efficiency by 30%.
- Acted as the first point of contact for visitors, providing a professional welcome and directing them appropriately.
Education
DIPLOMA -
JOSE RIZAL MEMORIAL STATE UNIVESITY
01-2004
Skills
- Retail operations
- Inventory management
- Inventory control
- Budget management
- Staff recruitment
- Logistics coordination
- Executive support and administration
Certification
- Labor Law Compliance
- HR Management
- Hospitality Management
- Basic Occupational Safety and Health for Safety Officer 2
Accomplishments
- Successfully mediated over 100+ employee-employer disputes with a 90% resolution rate.
- Led HR policy overhaul in a manpower agency, reducing compliance issues by 40%.
- Implemented guest service protocols in hotel operations, increasing customer satisfaction scores by 15%.
Custom
To deliver strategic, people-focused leadership that bridges organizational goals with employee engagement, ensuring operational excellence, harmonious workplace relations, and exceptional client satisfaction across diverse industries.
Timeline
Store Manager
hard Discount Philippines inc
03.2026 - Current
Hotel Manager
Hotel Sogo
10.2023 - 03.2026
Operations Manager & HR Generalist
ALTASERV INC. MANPOWER AGENCY
05.2019 - 08.2023
Executive Secretary & HR Generalist
PACIFIC BLUE TRANSPORT SERVICES
03.2010 - 09.2016
DIPLOMA -
JOSE RIZAL MEMORIAL STATE UNIVESITY