Elmer Naing
Mandaluyong City, Metro Manila,National Capital Region
Summary
Strategic Project In-charge skilled in team leadership and performance enhancement. Develops high-performing teams through training and mentoring while delivering successful projects in collaborative environments. Engages clients to identify needs and ensure quality service, leveraging strong communication and conflict resolution skills. Adapts to changing demands with effective problem-solving capabilities.
Overview
7
7
years of professional experience
Work History
Project In-charge
Seasonaire Industrial Works & Trading, Inc
07.2019 - Current
- Identified issues, analysed information, and implemented solutions to enhance operational efficiency.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Collaborated with team members to exceed target results.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Prepared a range of written communications, documents and reports.
- Engaged with customers to better understand needs and deliver excellent service.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Addressed customer concerns by actively listening and providing solutions and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Maintained clean, safe working environments to eliminate accident risks.
- Assumed additional tasks to support team objectives and streamline workflow.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
Bachelor of Science - Industrial Technology
Eastern Samar State University
Guiuan01-2017
Skills
- Project management
- Regulatory compliance
- Quality improvement
- Process improvement
- Information analysis
- Scheduling coordination
- Performance assessment
- Customer engagement
- Relationship management
- Effective communication
- Conflict resolution
- Active listening
- Training mentorship
- Leadership motivation
- Problem solving
Timeline
Project In-charge
Seasonaire Industrial Works & Trading, Inc
07.2019 - Current
Bachelor of Science - Industrial Technology
Eastern Samar State University