Elmer Labanta
Production Operator
METRO MANILA
Summary
Results-driven professional with a proven track record at WNS Global Services Philippines, excelling in data accuracy and quality control. Demonstrated self-motivation and discipline while enhancing team efficiency and maintaining confidentiality. Recognized for delivering high-quality work and fostering customer loyalty through effective communication and problem resolution.
Overview
17
17
years of professional experience
Work History
Data Entry Associate
WNS Global Services Philippines
02.2024 - Current
- Sorted documents and maintained organized filing process.
- Enhanced team efficiency by completing high-volume data entry tasks within tight deadlines.
- Maintained strict confidentiality with sensitive information, ensuring the protection of company and client data.
- Exceeded expectations by consistently delivering high-quality work and demonstrating a strong commitment to excellence in all aspects of role as Data Entry Associate.
- Improved data accuracy by meticulously entering and updating information in company databases.
Customer Service Representative
Teleperformance Vertis North
01.2024 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Field Project Supervisor
Redondo Baytech Corp. (HHIC-Phil)
09.2008 - 02.2019
- Delivered completed projects on time by prioritizing multiple tasks.
- Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
- Communicated deadline updates, outlined action items and offered targeted solutions to team members.
- Trained employees in safety procedures and protocols as directed by company regulations.
Education
Bachelor of Arts - Political Science And Government
Leyte Colleges
Tacloban City, Province Of Leyte, Philippines 04.2001 -
Skills
Quality control measures
Self-motivation and discipline
Data accuracy
Accomplishments
Promoted as Engineering Staff July 1, 2011
Promoted Advance Engineering Staff July 1, 2015
Appointed Section Chief- January 2018-2019
Trained newly hired Engineering staff and newly designated line Q/C's
Competed Local Staff seminar- May 11,2012
Awarded Excellent employee- June 2014
Awarded HSE model employee 2nd Quarter 2014- July 31, 2014
Timeline
Data Entry Associate
WNS Global Services Philippines
02.2024 - Current
Customer Service Representative
Teleperformance Vertis North
01.2024 - 05.2024
Field Project Supervisor
Redondo Baytech Corp. (HHIC-Phil)
09.2008 - 02.2019
Bachelor of Arts - Political Science And Government
Leyte Colleges
04.2001 -
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