SQL
Elmer Jr Franco
Application Support Specialist
Pateros
Summary
Experienced Intermediate Software Engineer with a proven track record of success in supporting and managing software projects. Skilled in SQL, ServiceNow, Confluence, JIRA, Microsoft Office, Microsoft Azure, and UNIX. Strong problem-solving abilities and a deep understanding of application support principles. Demonstrated expertise Technical support and Ticket management. Committed to delivering high-quality customer service and driving innovation. Seeking challenging applications to support to further enhance my skills and contribute to the success of an organization.
Overview
3
3
years of professional experience
3
3
Certificates
5
5
years of post-secondary education
Work History
Intermediate Software Engineer
Philtech Inc.
5 2022 - Current
- Provided exceptional customer service by resolving more than 2000 tickets with complexities varying from P2-P4.
- Increase business user efficiency by providing application support and knowledge transitions.
- Trained new teammates in understanding the application functionalities and promote efficient usage.
- Created and maintained comprehensive documentation for applications, including troubleshooting guides, FAQs, and knowledge base articles.
- Promoted to Intermediate Software Engineer due to my exemplary performance reviews.
- Lead in Application setups in new stores. Collaborating with Business team to do Application Tests and Data migration.
- Communicate effectively with cross-functional teams to ensure smooth integration and functionality of applications.
- Monitor application performance and proactively address any potential issues. Implement routine maintenance tasks and updates to ensure applications are up-to-date and secure.
- Generate and analyze reports on application usage, performance, and support metrics. Provide insights to management regarding trends, recurring issues, and opportunities for improvement.
- Escalate critical issues to the appropriate teams and vendors, ensuring timely resolution.
- Stay updated on industry best practices and emerging technologies to contribute to continuous improvement in application support processes.
- Provided technical guidance to juniors, fostering a culture of continuous learning within the team
SAP Consultant
DXC Technology
05.2021 - 05.2022
- Lead in the implementation of SAP WM modules for clients, including gathering requirements, system design, configuration, testing, training, and deployment.
- Customize SAP WM functionalities to meet specific business needs, including warehouse structure setup, storage types, storage bins, picking strategies, and inventory management.
- Integrate SAP WM with other SAP modules such as Material Management (MM), Sales and Distribution (SD), Production Planning (PP), and Finance (FI), ensuring seamless data flow across the organization.
- Provide ongoing support and maintenance for SAP WM systems, troubleshooting issues, implementing fixes, and optimizing system performance.
- Create and maintain comprehensive documentation including functional specifications, technical designs, test plans, user manuals, and training materials.
- Conduct end-user training sessions to educate stakeholders on SAP WM functionalities, best practices, and system usage.
- Collaborate with cross-functional teams including business analysts, developers, project managers, and business stakeholders to ensure successful project delivery.
- Stay updated on the latest SAP WM trends, technologies, and best practices, and recommend enhancements or upgrades to improve system efficiency and effectiveness
Education
Bachelor of Science - Information Technology
STI College
Bonifacio Global City 06.2016 - 06.2021
Skills
Incident Management
Certification
Microsoft Certified: Azure Fundamentals, Microsoft, 03/01/23, I657-0177
Software
Grafana
Unix
Microsoft Azure
Databricks
PCF
VSphere
ServiceNow
JIRA
Confluence
Microsoft Office Suite
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Company CultureCareer advancementWork-life balanceTimeline
SAP Consultant
DXC Technology
05.2021 - 05.2022
Bachelor of Science - Information Technology
STI College
06.2016 - 06.2021
Intermediate Software Engineer
Philtech Inc.
5 2022 - Current
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