ELMALYN LIPATA
Taguig City
Summary
Reliable and detail-oriented professional with hands-on experience in data entry, customer service, and real-time captioning. Proven ability to accurately process data, respond to customer inquiries with professionalism, and transcribe live conversations with speed and precision. Adept at working independently or collaboratively in both live and virtual environments, consistently meeting deadlines while upholding high standards of quality and confidentiality. Dedicated to delivering efficiency, clarity, and professionalism in every task.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Reference File Maintainer Associate
IQVIA
Taguig City
04.2023 - Current
- Maintains comprehensive reference data for Healthcare Professionals (HCPs) and Healthcare Organizations (HCOs) to support pharmaceutical clients in Canada.
- Conducts primary and secondary research to enhance the completeness and accuracy of client data.
- Responds to and resolves client inquiries regarding reference data issues, ensuring timely and accurate communication.
- Analyzes complex data sets to ensure accuracy, consistency, and adherence to client-specific data requirements.
- Follows established standard operating procedures and business rules to manage data additions, updates, and deletions, while maintaining compliance with internal data quality standards and audit processes.
- Matches and reconciles internal and external datasets through detailed review and research.
- Validates and integrates third-party information into existing datasets, ensuring changes reflect accurate and verified data.
- Conducts periodic data cleanup and maintenance tasks to support client database integrity.
- Supports additional tasks and special projects as assigned by the supervisor or project lead.
Financial Care Representative
Alorica Teleservices Inc.
Taguig City
11.2019 - 11.2021
- Responded to inbound phone calls, providing accurate and helpful information regarding services, billing, and account inquiries.
- Assisted customers with making payments and setting up payment arrangements, ensuring a positive and solution-focused experience.
- Proactively promoted and offered additional services, including setting up new accounts for interested customers.
- Conducted outbound calls to customers with outstanding balances to remind them of due payments and offer assistance in settling their accounts, helping them avoid late fees or penalties.
- Prepared and submitted detailed reports on account activity, including updates on live and finalized accounts.
Captioning Agent
Teleperformance PH
Taguig City
10.2018 - 05.2019
- Delivered excellent customer service by accurately and efficiently captioning real-time telephone conversations verbatim, converting audio into readable text to facilitate seamless communication for caption phone users.
- Demonstrated consistent focus, attention to detail, and multitasking skills in a fast-paced environment.
Skills
- Ability to multitask
- Effective time management
- Customer service
- Computer skills
- Teamwork and collaboration
- Problem-solving
- Microsoft office
- Data entry
Education
Bachelor Of Science - Secondary Education
2012 - 2016
Timeline
Sr. Reference File Maintainer Associate - IQVIA
04.2023 - Current
Financial Care Representative - Alorica Teleservices Inc.
11.2019 - 11.2021
Captioning Agent - Teleperformance PH
10.2018 - 05.2019
University of Eastern Philippines - Bachelor Of Science, Secondary Education
2012 - 2016