Ellyza Villalobos
Pasig, Metro Manila,00
Summary
Results-driven sales leader with a proven track record in strategy, team management, and revenue growth. Experienced in leading high-performing teams and executing data-driven sales initiatives to drive performance and engagement. Adept at customer service, CRM, and process optimization, with strong leadership, presentation, and multitasking skills. Highly motivated, eager to learn, and excels in fast-paced environments.
Proficient in MS Office, Canva, and CRM tools such as Salesforce, Zendesk, and Asana. Successfully led sales strategies for a team of 1,000+ employees while integrating creative engagement initiatives—including coaching materials, promotional materials, performance incentives, strategic announcements, and team-building activities—to foster a motivated and results-oriented culture. Skilled in report generation and team collaboration to drive alignment and business success.
Overview
6
6
years of professional experience
Work History
Team Leader
Concentrix Shaw
08.2023 - 11.2024
- Delegated to work with customer representatives, OMs and SOM to execute excellent CRM, customer satisfaction and sales
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
TEAM LEADER/SALES MANAGER FOR THE PHILIPPINES
Concentrix Giga- AT&T Mobility Sales & Service
01.2023 - 08.2023
- Delegated to work with SOMs and Directors to execute sales plans for the entire AT&T Philippines (Alabang 1, Alabang 2, Giga and Glorietta 5) to driving close rates and sales targets by ensuring action plans are done, material creation, repeat offender progressions, coaching, skill transfer, certification and creating/quantifying action plans for Sales
- (1000 Headcount)
TEAM LEADER/SALES LEADER
Concentrix Megamall- AT&T Mobility Sales & Service
07.2021 - 12.2022
- Delegated to work with Team Leaders, OMs and program SOM to execute sales plans for the entire program to driving close rates and sales targets by ensuring action plans are done, new material creation, repeat offender progressions, coaching, skill transfer, certification and creating/quantifying action plans for Sales
- (200 Headcount)
SUBJECT MATTER EXPERT
Concentrix Megamall- AT&T Mobility Sales & Service
10.2019 - 09.2020
- Was tasked to handle a transition team answering new hire queries, providing immediate feedback and doing pre/post-shift huddles on updates and current performance
AGENT
Concentrix Megamall- AT&T Mobility Sales & Service
10.2018 - 09.2019
- Delegated to take in Sales and Service calls for AT&T Mobility Sales and Service mainly focused on billing and upselling wireless phone
Education
Bachelor of Arts - Mass Communication
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Work Planning and Prioritization
- Coaching and mentoring
- Team supervision/management
- Documentation and reporting
- Analytical thinking
- Leading team meetings
- Sales expertise
- Deadline management
- Multitasking
- Sales team training
- Training and mentoring
Accomplishments
- Led ATT MSS Megamall top quartile in Sales for 2022
- Led ATT MSS Philippines 2/4 Centers in Sales for 2023
- All Concentrix PH programs were part of the top half for 2023
Timeline
Team Leader - Concentrix Shaw
08.2023 - 11.2024
TEAM LEADER/SALES MANAGER FOR THE PHILIPPINES - Concentrix Giga- AT&T Mobility Sales & Service
01.2023 - 08.2023
TEAM LEADER/SALES LEADER - Concentrix Megamall- AT&T Mobility Sales & Service
07.2021 - 12.2022
SUBJECT MATTER EXPERT - Concentrix Megamall- AT&T Mobility Sales & Service
10.2019 - 09.2020
AGENT - Concentrix Megamall- AT&T Mobility Sales & Service
10.2018 - 09.2019
University of The East - Bachelor of Arts, Mass Communication
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