Summary
Overview
Work History
Skills
Certification
Education
Work Preference
Work Availability
Websites
Accomplishments
Affiliations
Software
Timeline
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Aurelio Jacobe

Aurelio Jacobe

Sales Operations Manager
Meycauayan, Province of Bulacan

Summary

Sales operations leader with over 15 years of experience designing and improving scalable systems, building CRM workflows, and streamlining operations to support sales and customer-facing teams. Skilled in implementing and managing CRM platforms like HubSpot, Salesforce, and ActiveCampaign, with a practical, process-first approach. I work closely with cross-functional teams to align sales processes with business goals, coach reps, and leverage data to make informed, impactful decisions.

Overview

19
19
years of professional experience
4
4
Certificates

Work History

Sales Operations Manager

Ares Sportswear
Hilliard, Ohio
06.2024 - Current
  • Led HubSpot migration to automate workflows, map customer journeys, and create scalable dashboards for improved team productivity.
  • Streamlined sales processes, identified areas for improvement, and aligned strategies with business goals.

Project Manager

Ares Sportswear
Hilliard, Ohio
04.2024 - 06.2024
  • Optimized sales operations by leading and streamlining processes with CRM automation.
  • Designed and implemented effective sales processes to ensure consistency and accuracy.
  • Provided support and management to the sales team for successful project execution and improved sales outcomes.

B2B Sales Account Manager

Zoomget
Kent, Washington
02.2022 - 02.2024
  • Managed sales cycle for B2B disposable gloves customers, consistently exceeding 140% quota attainment.
  • Conducted market research to identify new opportunities and drive business growth.
  • Fostered strong client relationships to ensure high customer satisfaction and retention.

Operations Manager

Concentrix
02.2021 - 10.2021
  • Led client relationship management and business execution, exceeding 160% quota attainment quarter over quarter.
  • Built and monitored benchmarks for digital ads, optimizing processes for exceeding targets.
  • Reviewed reporting procedures and led teams totaling 30 FTEs.

Sales Operations Manager

DuPont Sustainable Solutions
Pasig City (Remote)
01.2020 - 06.2020
  • Executed go-to-market strategy and vision for safety training modules and software.
  • Set and achieved sales goals for B2B new sales, renewals, and retention.
  • Analyzed data to project future performance and optimize sales strategies.

Senior Manager for Customer Success

ServiceSource (Concentrix)
Taguig City
04.2017 - 06.2019
  • Managed client relationships and team performance, exceeding quarterly quotas by 5%.
  • Reviewed reporting procedures and implemented strategic business initiatives.
  • Targeted unresolved business issues for software license renewals, retention, and migration.

Operations Manager

Transcom Worldwide
Mandaluyong City
03.2014 - 04.2017
  • Achieved revenue targets and managed client engagement with a conversion rate of 2.3% versus a 2.1% target.
  • Provided support for sales incentives and activities to drive team performance.
  • Partnered with training and QA teams for process improvement initiatives.

Team Leader II

Ubiquity Global Services
Taguig City
11.2012 - 01.2014
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Manager Services Team Leader

TxVia
Taguig City
12.2011 - 11.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Technical Support Team Leader

VXI Global Holdings
Makati City
03.2011 - 11.2011
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Coordinated with sales representatives to ensure seamless onboarding experience for new clients, leading to higher client retention rates.
  • Created clear escalation procedures for complex issues, ensuring efficient collaboration between support tiers and departments.
  • Mentored junior team members, helping them develop critical problem-solving skills and technical expertise.

Service Delivery Team Leader

Accenture
Mandaluyong City
03.2007 - 03.2011
  • Identified opportunities for process improvements and drove continuous improvement initiatives.
  • Mentored team members on best practices in service delivery, fostering a culture of continuous improvement and professional growth.
  • Ensured compliance with industry standards and company policies by conducting regular audits and providing corrective action recommendations when necessary.
  • Enhanced service delivery quality by implementing efficient team management strategies and optimizing resource allocation.

Travel Representative/OIC Supervisor

PeopleSupport
Makati City
12.2005 - 03.2007
  • Managed a team of 4 customer service reps providing coaching and support to ensure SLAs were met.
  • Handled inbound calls and assisted customers with bookings, achieving a remarkable 28% conversion rate, surpassing the 14% target.
  • Observed quality evaluations and ensured customer satisfaction through exceptional service delivery.

Skills

Sales & Revenue Operations

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Certification

HubSpot Reporting Certified

Education

BS - Marine Engineering

Our Lady of Fatima University
Valenzuela City, PH

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveStock Options / Equity / Profit Sharing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Led end-to-end CRM migration from ActiveCampaign to HubSpot, improving sales workflow efficiency by 35% and enhancing reporting capabilities across departments.
  • Increased sales team productivity by 40% by implementing automated lead routing, structured quoting workflows, and personalized follow-up strategies.
  • Improved lead response time from 35 minutes to just 6 minutes by streamlining the intake-to-quote process for bulk orders and team store requests.
  • Designed and launched real-time sales dashboards that provided visibility into pipeline health, deal aging, and rep performance—enabling more strategic sales planning.
  • Consistently achieved 140%+ of quota at Zoomget while mentoring junior reps and improving the account handoff process between sales and operations.
  • Reorganized sales territories at Ares Sportswear, resulting in a 22% increase in outbound activity and improved follow-up consistency.
  • Maintained 100% SLA compliance for quote turnaround time (TAT), ensuring operational reliability and customer satisfaction.
  • Exceeded revenue renewal targets by 5% at ServiceSource through strategic retention efforts and quoting support for Salesforce CPQ user

Affiliations

  • Emblaze (Formerly CISP), Professional Level Member

Software

Google Workspace

Microsoft Office

HubSpot Sales Hub

HubSpot Service Hub

ActiveCampaign

Salesforce

Gorgias

CloudTalk

Shopify

Tableau

GainSight

MicroSoft Dynamics 365

Timeline

Sales Operations Manager

Ares Sportswear
06.2024 - Current

Project Manager

Ares Sportswear
04.2024 - 06.2024

B2B Sales Account Manager

Zoomget
02.2022 - 02.2024

Operations Manager

Concentrix
02.2021 - 10.2021

Sales Operations Manager

DuPont Sustainable Solutions
01.2020 - 06.2020

Senior Manager for Customer Success

ServiceSource (Concentrix)
04.2017 - 06.2019

Operations Manager

Transcom Worldwide
03.2014 - 04.2017

Team Leader II

Ubiquity Global Services
11.2012 - 01.2014

Manager Services Team Leader

TxVia
12.2011 - 11.2012

Technical Support Team Leader

VXI Global Holdings
03.2011 - 11.2011

Service Delivery Team Leader

Accenture
03.2007 - 03.2011

Travel Representative/OIC Supervisor

PeopleSupport
12.2005 - 03.2007

BS - Marine Engineering

Our Lady of Fatima University

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Aurelio JacobeSales Operations Manager