Ellijah Mabugat

➢ Account: Healthcare
➢ We coordinate with Clinics and ask important information about the type of tests/exams for the travelers.
➢ We also coordinate with Pharmacies for vaccines.
➢ Understanding and kind personality
➢ Sending/ setting up and authorization for the tests/exams for the travelers.
➢ Coordinate, review, monitor and update existing ticket of the travelers.
➢ Identifying, investigating, and reporting compliance issues, irregularities, and violations.
➢ Maintaining records of compliance activities.
➢ Process request for clinical certifications courses (BLS, ACLS, etc.) and laboratory tests (drug screen, TB, etc.) required for travelers.
➢ Search locations, set appointments, follow ups on results.
➢ Upload/post result in the system
➢ Help ensure that the compliance process meets the deadlines for the travelers.
➢ Ticket Requests: Reaches out to labs/clinics to get information added to old lab documentation or lab documentation that wasn’t set up by Aya
➢ Records Requests: Pulls compliance files for the CS to give to travelers who are requesting copies of their docs

➢ Estaff Uploads: Uploads compliance documents into the VMS platform, Estaff, for travelers who will be working at HealthTrust facilities
➢ Residency Declaration: Audits Residency Declaration forms to ensure they’re completed correctly and to ensure that we have the necessary supporting documentation on file
➢ Alaska Fingerprinting: Sends state specific fingerprinting instructions to the CS team to pass along to the traveler, tracks when the fingerprints were completed, and posts the results
➢ Special Projects: e.g., Auditing flu, covid, and a variety of medical documentation to ensure facility compliance for various health systems

➢ We use websites of US Government like : Office of Inspector General (for fraud), Office of Foreign Assets Control (for Specially Designated Nationals and Blocked Persons list and all with other sanctions), Licensing and Regulatory Affairs (for verifying Nurse License) & Nursys (nurse licensure and disciplinary database, must certify compliance with the Fair Credit Reporting Act) .

➢ Account: Retail Erie Fraud
➢ Handles Cancelled orders and Accounts of the customers
➢ Verifying customer before opening and giving information on the account and on the order
➢ Being efficient and direct to the concern of the customer
➢ Having a strong and kind personality at the same time while working
➢ Works for frontline (cancelled orders, sending One Time Passcodes & doing Outbound calls for verification under verified phone numbers only, card replacements, associating the credit card information with the orders they are reprocessing cancelled orders, reporting cards a lost or stolen, updating the information of the customers, disputing fraudulent transactions manually, running credit
limit increase if requested by customer, and processing payments over the phone.)
➢ Working for backline (Outbound calls to all primary card holders to confirm information about the actions happening in the account if its them who are purchasing in-store or online, having trouble with updating information so we can help, confirming if they are the one who requested for credit limit increase or new card.)
➢ Helping & securing customers information for their safety and avoid any fraudulent activity nor identity theft activities in the account or in the order.

➢ Resolved problems, improved operations and provided exceptional service.

➢ Worked effectively in fast-paced environments.

➢ Demonstrated respect, friendliness and willingness to help wherever needed.