Ellie Ansherine Watanabe
Business Intelligence Analyst
Mabalacat,PAM
Summary
A versatile skillset is demonstrated, covering project management, problem-solving, and collaboration. A strong commitment to quality and successful outcomes is consistently observed. Adaptability and a proactive approach are evident in the delivery of effective solutions. Robust analytical, communication, and teamwork skills allow for quick assimilation into new environments. Contributions to team objectives are made, with continuous professional development being a priority.
Overview
4
4
years of professional experience
Work History
Business Intelligence Analyst
Iqor Philippines
08.2024 - Current
- Collaborated with stakeholders to identify business needs and data sources.
- Oversee the establishment and ongoing management of user account data privacy, encompassing access controls for all tools.
- Communicated complex technical information clearly and concisely to diverse audiences, from end-users to senior leadership.
Quality Analyst
Iqor Philippines
06.2023 - 08.2024
- Generated comprehensive quality reports for management, highlighting performance trends, compliance risks, and recommendations.
- Monitored and evaluated a high volume of inbound/outbound calls 50 calls/day, for adherence to quality standards, compliance regulations, and customer service protocols.
- Facilitated calibration sessions with team leaders and agents to ensure consistent quality scoring and understanding of best practices.
Customer Service Representative
Iqor Philippines
10.2022 - 06.2023
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented and developed customer service training processes.
Customer Service Representative
Concentrix
01.2022 - 09.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier
SM Supermarket
09.2021 - 12.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Alternative Learning System
Baguio City03-2022
Skills
- Business efficiency improvement
- Data analysis
- Project management
- Compliance Monitoring
- Root Cause Analysis
Timeline
Business Intelligence Analyst
Iqor Philippines
08.2024 - Current
Quality Analyst
Iqor Philippines
06.2023 - 08.2024
Customer Service Representative
Iqor Philippines
10.2022 - 06.2023
Customer Service Representative
Concentrix
01.2022 - 09.2022
Cashier
SM Supermarket
09.2021 - 12.2021
High School Diploma -
Alternative Learning System
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