Writing
Ellen Mae Flores
Baliuag
Summary
Customer-oriented office specialist with a positive attitude and excellent communication skills looking to obtain the position of office clerk, in order to provide superior customer service and clerical skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
39
39
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Telus International
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Call Center Representative
Taskus
5 2022 - 9 2022
- Work productively to determine the needs of the customers and fast track resolution to those needs
- Answered inquiries by effectively researching, locating, and relaying information to customers
- Maintained call center database by collecting and recording information
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
SHS Teacher
Notre Christi Academy of the Philippines
06.2018 - 04.2022
- Responsible for ensuring that all students fully comprehended taught curriculum and provided support to students who required extra guidance
- Provided teacher and classroom support
- Managed and taught a classroom of 25-30 SHS students yearly.
- Employed differentiated instruction techniques for diverse learners, ensuring equitable access to course content.
- Introduced project-based learning assignments that encouraged critical thinking skills while reinforcing key EHS principles.
Education
Bachelor of Science - English
Baliwag Polytechnic College
Baliuag, Bulacan 04.2001 - 05.2018
High School Diploma -
Mariano Ponce National High School
Baliuag, Bulacan 04.2001 - 05.2014
Baliuag North Central School
Baliuag, Bulacan 04.2001 - 05.2010
Skills
Customer Service
- Problem-solving abilities
- Call center experience
- Critical Thinking
- Product Knowledge
- Call Management
- Complaint resolution
- Microsoft Office Suite
- Active Listening
Internship
09/01/2017, 04/01/2018, Student Teacher, Mariano Ponce National High School
Extracurricular Activities
05/01/2018, Present, Sangguniang Kabataan Kagawad, Barangay Bagong Nayon, Baliuag, Bulacan
Interests
Reading
Listening to Music
Timeline
Customer Service Representative
Telus International
12.2023 - Current
SHS Teacher
Notre Christi Academy of the Philippines
06.2018 - 04.2022
Bachelor of Science - English
Baliwag Polytechnic College
04.2001 - 05.2018
High School Diploma -
Mariano Ponce National High School
04.2001 - 05.2014
Baliuag North Central School
04.2001 - 05.2010
Call Center Representative
Taskus
5 2022 - 9 2022
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