Ellen Joyce Madeja
Customer Service Representative
General Trias Cavite
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Live Person Chat Agent
Iqor
Dasmariñas, Cavite
05.2022 - Current
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
Customer Service Representative
Iqor
Dasmariñas, Cavite
06.2021 - 05.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Marketing Intern
ITC CORP.
Quezon City
05.2021 - 09.2021
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Contributed to mock-ups, email campaigns, and social media content.
- Collaborated with team members to help expand marketing channels.
- Helped with planning and hosting of marketing events.
- Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
- Scheduled social media postings to advertise products and generate site traffic.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Assisted in creating written, video and image content for marketing channels.
Education
Bachelor Of Arts - Communication Arts
Adamson University
Ermita Manila, Philippines 06.2018 - 07.2022
Skills
Live chat support
Customer engagement
Customer services
Complaint resolution
Creative problem solving
Accomplishments
Dean's lister
Graduated as Academic Merit Awardee
Timeline
Live Person Chat Agent
Iqor
05.2022 - Current
Customer Service Representative
Iqor
06.2021 - 05.2022
Marketing Intern
ITC CORP.
05.2021 - 09.2021
Bachelor Of Arts - Communication Arts
Adamson University
06.2018 - 07.2022