Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
Ellen Joyce Madeja

Ellen Joyce Madeja

Customer Service Representative
General Trias Cavite

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Live Person Chat Agent

Iqor
Dasmariñas, Cavite
05.2022 - Current
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Handled inbound customer chat conversations from various websites.

Customer Service Representative

Iqor
Dasmariñas, Cavite
06.2021 - 05.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Marketing Intern

ITC CORP.
Quezon City
05.2021 - 09.2021
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Collaborated with team members to help expand marketing channels.
  • Helped with planning and hosting of marketing events.
  • Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
  • Scheduled social media postings to advertise products and generate site traffic.
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Assisted in creating written, video and image content for marketing channels.

Education

Bachelor Of Arts - Communication Arts

Adamson University
Ermita Manila, Philippines
06.2018 - 07.2022

Skills

Live chat support

undefined

Accomplishments

Dean's lister

Graduated as Academic Merit Awardee

Timeline

Live Person Chat Agent

Iqor
05.2022 - Current

Customer Service Representative

Iqor
06.2021 - 05.2022

Marketing Intern

ITC CORP.
05.2021 - 09.2021

Bachelor Of Arts - Communication Arts

Adamson University
06.2018 - 07.2022

Similar Profiles

CREATE PROFILE
Ellen Joyce Madeja Customer Service Representative