Ellen Joy Sebunga
Receptionist/ Front Office Staff
Bacolod City
Summary
Goal-driven Receptionist with strong background in managing busy reception area. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Receptionist
Spa Natura
Bacolod City
06.2022 - 01.2024
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Bachelor Of Science In Hospitality Industry -
Carlos Hilado Memorial State University
Mabini Street, Talisay City 06.2018 - 06.2022
Senior High School - Tourism Operations
STI West Negros University
Burgos Street, Bacolod City 06.2016 - 06.2018
Skills
Office administration
Professional demeanor
Customer and client relations
Organization skills
Time management
Business administration
Telephone skills
Certification
[Competent - Cookery NC II], [Great Harvest Academy of Technical Skills INC]
Timeline
Receptionist
Spa Natura
06.2022 - 01.2024
[Competent - Cookery NC II], [Great Harvest Academy of Technical Skills INC]
12-2018
Bachelor Of Science In Hospitality Industry -
Carlos Hilado Memorial State University
06.2018 - 06.2022
Senior High School - Tourism Operations
STI West Negros University
06.2016 - 06.2018