SHEILA MAE PERERA
Mabalacat City
Summary
Highly motivated and analytical, possessing solid understanding of digital marketing principles and customer acquisition strategies. Proficient in CRM software and data analysis, delivering actionable insights and targeted outreach campaigns. Capable of driving lead generation efforts to boost company growth and revenue.
Overview
3
3
years of professional experience
Work History
Outbound Sales Representative
Emapta
06.2024 - Current
- Proactively reach out to potential clients via phone to introduce loan products and services
- Identify and qualify leads, initiating meaningful conversations to assess their needs
- Establish rapport and build trust with prospective clients to promote engagement and interest in loan offerings
- Receive and respond to inbound calls and inquiries from prospective clients regarding available loan products
- Provide accurate, clear, and timely information regarding loan options, eligibility, and application processes
- Assist in answering questions and clarifying any concerns regarding loans or financial services offered
- Schedule appointments with qualified leads for further consultations or loan application processes
- Ensure that the details of the appointment are clear and confirmed with the client (time, location, required documents, etc.)
- Coordinate with internal teams to ensure seamless follow-up and client experience
- Follow up with clients prior to scheduled appointments to confirm attendance and address any last-minute questions or concerns
- Send reminders (via phone or email) to ensure clients do not miss their appointments and are fully prepared
- Re-engage with clients who missed or rescheduled appointments to reschedule or discuss alternative solutions
- Maintain detailed records of all client interactions, inquiries, and appointments in the CRM system
- Foster long-term client relationships by providing excellent customer service and personalized assistance
- Continuously work to identify upselling or cross-selling opportunities for other financial products or services
Lead Generation Specialist
Clark Outsourcing
11.2023 - 03.2024
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Entered data into Hubspot, ensuring accuracy and uniformity.
- Maintained an up-to-date knowledge of industry best practices and trends, applying relevant findings to the optimization of lead generation processes.
- Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
- Developed successful social media marketing strategies to generate new leads and expand brand visibility.
Customer Service Representative II
TELETECH
04.2023 - 11.2023
- Assist travelers with the issue of their flight bookings, hotel accommodations & rental car reservations
- Responsible for communicating with the suppliers to request for reimbursement with travelers booking
Sales Representative
Iqor
02.2022 - 03.2023
- Identifying customer's needs, pitching relevant products or services, and ensuring they have a positive experience from start to finish of their contact
- Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament
Education
BS - Architecture
Nueva Ecija University of Science and Technology
01.2019
Elementary -
San Gregorio Elementary School
Sta. Rosa, Nueva EcijaSecondary -
Sta. Rosa National High School
Sta. Rosa, Nueva Ecija01.2013
Skills
- Excellent Communication
- Problem Solving Skills
- Negotiation Skills
- Quick Learner
- CRM management
- Accurate data entry
- Research and reporting
- Outbound calling
Personal Information
- Date of Birth: 07/11/99
- Nationality: Filipino
- Marital Status: Single
Timeline
Outbound Sales Representative
Emapta
06.2024 - Current
Lead Generation Specialist
Clark Outsourcing
11.2023 - 03.2024
Customer Service Representative II
TELETECH
04.2023 - 11.2023
Sales Representative
Iqor
02.2022 - 03.2023
Elementary -
San Gregorio Elementary School
Secondary -
Sta. Rosa National High School
BS - Architecture
Nueva Ecija University of Science and Technology
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